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“Five star service in a three star hotel” 2 of 5 bubbles
Review of Grand Seasons Hotel

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Grand Seasons Hotel
Ranked #109 of 341 Hotels in Kuala Lumpur
Singapore, Singapore
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Five star service in a three star hotel”
2 of 5 bubbles Reviewed October 27, 2012

Yes you read right, this hotel don't really rate 4 star to me. The hotel is very tired looking, one wing on the far end from lobby wing is even looking like discarded after renovating half way. The lift is very slow especially if you stay very high floor. The food at the cafe is average and used lots of spices, may not be suitable for non Asian. The room is extremely tired looking and very clean. Bedroom slipper and hand towel needs to be requested!!!
The wifi though free with my room package, is the most frustrating. 1. The ID and PW is alphanumeric 8 digits, meaning it's difficult to key into small mobile device. No big deal?...read point 2. The system kicks you out every 10-15 mins or after idle for a while, you have to key in numerous time a day...

The only saving grace is the nice staff, very friendly and tried their best to help.

Room Tip: If u not into views, pick lower floor as the elevator is very slow.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jasmine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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803 reviews from our community

Traveler rating
    103
    323
    193
    93
    91
See reviews for
223
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
KL
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed October 24, 2012

We were asked if would like to be upgraded - paid the additional for higher floor and free WiFi. Setback - hotel lift is often busy - crowded with guests. The room cleanliness is below average. The housekeeping staff probably didn't clean up the room before we checked in. The clothes hanger were all over the closet with leftover rubbish from previous guest.

Simple room interior and buffet breakfast selection - with a small corner of vegetarian section.

Hotel location is consider good as it is near to monorail station. However, the rate that we paid isn't justifiable.

Only book this hotel if you want an access to monorail station. Otherwise, there is huge range of hotel selections at similar rate.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cycg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
211 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

I originally booked this hotel because I only had a few hours to sleep before catching an early flight home and it was well priced given the last minute booking.

Pros:
Decent 4-Star with the expected amenities.
Nice view of the towers.
Fast check in and check out.

Cons:
Location is a bit far from the touristy center (except for the Batu Caves).
Room had a connecting door to another room which was not sufficient as a sound barrier.
Not very welcoming with signs warning of "theft and pickpocketing" around the hotel and the security of the hotel were not very friendly.
Seems like large tour groups go through here, so don't expect a personalized attention here.

If you are staying just for a quick overnight, then this place is a good option (though I would pick the Sunway Putra). If you are looking to enjoy the hotel and be close to touristy sights, then check out some other hotels.

Room Tip: Ask for a room with a view of the Petronas Towers
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Davybert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review, October 30, 2012
Greetings from Grand Seasons Hotel, Kuala Lumpur!

Thank you for taking the time to share your experience of staying at our Hotel. We appreciate your feedback as it motivates us to work towards improving our hotel standards and to live up to your expectations the next time you visit us again.

We wish you a pleasant week ahead!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangi, malaysia
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

Its location is at the heart of KL. very near the hospital.

The lobby is nice, modern and spacious. The rooms are nice with a modern feel and bed very comfortable. The service is not perfect but good.

I wish they would be nicer to locals and asians as much as they are nice to caucassians. This goes to all local hotels too ;(


  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hana2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 20, 2012

Our room was just perfect. You can stand near the windows & get a clear view of the Twin Towers. The staff were extremely courteous and our stay was pleasant. The buffet breakfast needs variety and the Indian buffet dinner was absolutely horrible on taste.Needs improvement. Overall, good stay, with average food.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Arunima_ds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

If I would to rate this tallest hotel of Malaysia These titles will not be sufficient to appreciate this hotel. The service, amenities and courtesy of the hotel exceed expectation and it is hundred percent succeed in honoring its commitment towards customer satisfaction.
I have booked crest room of this hotel which enable us to have stay in the room located in the 30th floor of the hotel giving us ample opportunity to see kuala Lumpur from bird's eye view.
The room was very nicely presented with all room amenities in place right from good airconditioning to coffee maker, large wardrobe, sofa, dressing table and many more to enjoy including the ironing equipment.
Bathroom was also lavishly presented with huge bath tub, bathsoap etc. Running hotwater etc was very good.
Crest Room guest we were offered free tea, coffee or juice anytime free of cost at their crest lounge. We did enjoy the net surfing with their computer in the crest lounge. they also offered their guest complimentary unlimited hard drinks between 6 to 8 pm every day.
Breakfast was sumptuous and tasty and rich in menu and quality. As an Indian food lover I had all menu before me at break fast ranging from south indian dishes to north indian snack apart from large menu of continental buffet.
The dinner food at the indian restaurant was reasonably priced and in very good tastes.
The swimming pool, zym, sauna are all just upto the mark.
The night club was also their but I didn't prefer to go their.
Overall I had grand experience at this hotel
I strongly recommend this hotel

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vinodbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 12, 2012 via mobile

l stayed here for two nights and really liked the staff. For one thing, they worked out it was my birthday and left me a slice of cake with"Happy birthday"under it in chocolate. They were always friendly and attentive. But they gave me little idea on check in of the hotel's services, and when I asked for a guest guide they couldn't find one. Really? Still l was happy with my stay and will return.

Helpful?
Thank Travinport
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Seasons Hotel

Property: Grand Seasons Hotel
Address: 72 Jalan Pahang, Kuala Lumpur 53000, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #109 of 341 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Seasons Hotel 3.5*
Number of rooms: 673
Official Description (provided by the hotel):
Grand Seasons Hotel, Kuala Lumpur provides a comfortable haven for those traveling on business or for savvy holiday-makers who want to be at the centre of it all. Situated close to commercial, retail and cultural areas, travelers will be spoiled for choice when it comes to filling their days. ... more   less 
Reservation Options:
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Also Known As:
Grand Seasons Kuala Lumpur
Hotel Grand Seasons

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