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“Nice Hotel opposite Petronas”

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Hotel Maya Kuala Lumpur
Ranked #65 of 347 Hotels in Kuala Lumpur
Reviewed November 15, 2012

This hotel is located virtually opposite the front entrance into Petronas Towers. The hotel is an older hotel that has had a major facelift. Unfortunately it's starting to show in the rooms, not so much in the foyer or restaurants. We paid for & got a premium room facing the towers which was worth the extra paid on the 22nd floor.
The hydrotherapy pool is not large nor are there seperate hydro spas but the massage received from the hydro jets in the pool was just what we needed after a 10 hr flight. I would definately stay here again just for the 90 minutes i'd spend in the hydro pool & the sky bar on the 18th floor which faces the towers. The buffet breakfast was very nice & had a large selection of european & asian breakfast selections.

  • Stayed: October 2012, traveled as a couple
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Thank Athomeonthesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 - 661 of 1,583 reviews

Reviewed November 14, 2012

I stayed in the Hotel Maya in November 2012 and liked the hotel a lot. I would stay there again when I go back to KL. I was upgraded to a deluxe suite, which was very nice. I faced the cemetery, or backside. Some negatives: once the cleaner forgot to pick up my laundry, another day he forgot to get my dry cleaning. Quickly fixed. The rooms are a bit dated, but so what? It's Asia and it has a timeless elegance. The hardwood floors are very nice and the furniture is minimalistic, which I liked a lot too.

  • Stayed: November 2012, traveled on business
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1  Thank sortilegus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

This is a disgrace of a hotel. The staff are in need of training urgently. We asked for water, got brought out warm water 3 times, c'mon guys this is simple customer service and they can't do that. The room was ok until we had a shower and noticed it was leaking all over the floor, all the fixings like taps etc were all loose and dodgy. No music channel as well when they said they had it....
Watch when you order food, they go a bit crazy with olives as a garnish!. On checking out there was not even a gesture on how was your stay! 5 star hotel, more like a 2 star.

On the plus side the view was nice.

Room Tip: Don't choose this hotel!!!
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  • Stayed: November 2012, traveled as a couple
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3  Thank LouNtat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

This is my second review of Maya Hotel. Booked this Hotel on our past good experience. But this time we are little disappointed on their service. Some Pros & Cons:-

Positives:-

1. Excellent Location- Petronas, Surya KLCC 3 minute walking distance
2. Hydrotherapy Pool—Must try for a different experience
3. Breakfast – Wide choice with daily change. Staffs are attentive & quick.
4. Big rooms, some facing Twin Towers/KL Towers.


Negatives:-

1. Reception staff to be trained for 5 star standard. They do not know how to handle their Guest. I think Concierge is more helpful than reception staff.
2. Rooms, Toilets needs renovation and old Lighting, all fittings to be replaced with new.
3. Bad smell in room on first entrance and found Ants lining up from corner to corner.
4. Room Service to be more attentive.

We enjoyed our trip, walked in front of Petronas towers plenty of time, and had dined at Nasi Kandar Pelita several time.

However, to be honest, we may not choose Maya Hotel if we come back to KUL next time.

Room Tip: Deluxe Suite facing Twin Towers..
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  • Stayed: November 2012, traveled with family
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1  Thank Varghese M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

Convenient location close to twin towers, suria shopping mall and eateries. We booked a mystery wotif but asked for a view of the towers, which was fantastic. Room was comfortable, bathroom was bigger than average.  Windows could open which was nice, and you could hear chanting in the morning.

Staff were generally helpful but not particularly welcoming. Key card on occasion failed in the lift, or failed to open room. Wifi connection a disaster.  Expect to visit front desk at least 4 times and wait in line with similarly bemused visitors.  I agree with other reviewers that reception seem unnervingly good at "apologising for any inconvenience".

 Perhaps I would look elsewhere next time, but Hotel Maya is worthy of consideration.  If you intend to make use of the view, get in soon..construction has begun on a high rise across the road, right in the line of sight.

Stayed: November 2012, traveled as a couple
1  Thank 2604ashleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

jr suite. (facing kl tower)

room - beautifully design (in terms of the location of the tv, bed, living area & the bathtub). comfortable beds & pillows. great view at night. personal espresso maker as well. the tv is abit outdated for a jr suite. even cheap motels use flat screen nowdays. but free movie dvd rental.

toilet - quite spacious, bathtub & different shower, really large overhead showers. almost perfect.

location - 5 minutes walk to klcc. 5 minutes to zouk kl (not many nightclubs in kl operates with license till 4am). and the hotel offer FREE shuttle daily to petronas twin towers, shopping district, selangor pewter & china town at night. AMAZING service from the hotel. especially with the bad reviews from the local taxis. u can save a lot cash. good for security as well. i will post the schedule later.

service - friendly etc etc. normal for a 5 star hotel.

facilities - really good swimming pool / therapy spa. quite small for a big hotel. but one of the best i've been thoughout my years of travelling. will definitely come back just for the swimming pool / therapy spa.

breakfast - delicious. normal for 5 star hotel. but good choices.

good swimming pool, FREE shuttle daily (can really save a lot. trust me), friendly service, great room & toilet. truly deserve the tripadvisor awards. will be back soon!

  • Stayed: November 2012, traveled on business
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Thank Mr_Toke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

I've been to the Maya hotel twice and would definitely stay again!
It is in a great location, it's a short walk from the skytrain and just across the road from a great and famous club. The rooms are very spacious, staff are freindly and helpful, beds are incredibly comfortable, breakfast is outstanding, view of the Petronas (from some rooms and from the bar) is pretty spectacular and their indoor bar is stylish and serves up some great cocktails (and occasionally has some great live music). And all this for a very reasonable price.

Room Tip: Some rooms overlook the cemetery - I didn't really mind as it's quite a nice, green one, but...
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  • Stayed: December 2011, traveled with friends
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Thank Fabrizio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Maya Kuala Lumpur

Address: Hotel Maya 138 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 347 Hotels in Kuala Lumpur
Price Range: $73 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Maya Kuala Lumpur 5*
Number of rooms: 207
Official Description (provided by the hotel):
Hotel Maya Kuala Lumpur is a boutique urban resort hotel, located just an 8 minute walk away from Kuala Lumpur City Centre. This designer hotel has 206 well appointed rooms - 100 studios and 106 suites. Check-in can be as early as 7a.m with prior arrangement, and all rooms enjoy butler services. Highlights of the hotel include the Sky Lounge which offers a stunning view of the city skyline, and our hydrotherapy pool at Anggun Spa. ... more   less 
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