Rarely have I stayed at a hotel claiming to be 5 stars with such poor service from reception and management or had so many gaps between what I booked and wha the hotel claimed I booked. My visit even endd with a wheel clamp on my car, which was parked under the sign reserved Hotel Maya but allegedly should have been parked elsewhere. The hotel is tired and aging and the staff is completely disempowered and incompetent. 3 stars is all it deserves and management should be ashamed. I am not a difficult guest, but the idiocy I experinced is beyond descripton. A real shame.
- Official Description (provided by the hotel):
- Hotel Maya Kuala Lumpur is a boutique urban resort hotel, located just an 8 minute walk away from Kuala Lumpur City Centre. This designer hotel has 206 well appointed rooms - 100 studios and 106 suites. Check-in can be as early as 7a.m with prior arrangement, and all rooms enjoy butler services. Highlights of the hotel include the Sky Lounge which offers a stunning view of the city skyline, and our hydrotherapy pool at Anggun Spa. ... more less
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