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Renaissance Kuala Lumpur Hotel
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Reviews (4,030)
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1,658
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All reviewswest wingpetronas towerslifestyle loungeswim up barbukit nanas monorail stationclub levelan upgradehop on hop off busbit datedupgraded to a suiteswimming pool ischinese restaurantmin walkbuffet breakfastthe executive loungepublic transporttemptation
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1,616 - 1,621 of 4,030 reviews
Reviewed August 14, 2014

I stayed here for a conference and found the hotel to be very good value. Service is excellent, the public areas are quite "grand", the conference facilities are good, the conference catering is very good (especially the desserts!), the restaurants are good and good value, the pool is huge, the gym is well stocked and the rooms are large.

If I was being picky (and I am), there is just a hint of tiredness around the place - it's not quite as fresh as it could be. And an odd thing but worth a mention for the fun of it - the music in the public areas is a bit of an unusual choice - lots of obscure 80's songs? - and played just a little bit too loud so that it becomes slightly obtrusive. Wouldn't stop me staying there again though - it's a good hotel...

  • Stayed: August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2014

Stayed two days at Renaissance, and from the time we were picked up from the airport till we left we were treated royalty or movie stars. Nothing was a problem. All staff were very helpful. Food was good. Breakfast to the room was special coming on a trolley like the movies. Would stay here again in a heart beat.

Room Tip: Ask for a room overlooking the pool area. Best view from these rooms but there isn't a lot to see around the skyline here.
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank BrianPatterson3305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

Nice place excellent staff. I will recommend this hotel to all my friends.
Good breakfast at the 24th floor with Petronas towers view, didn't try the restaurants.
Well equipped gym.
Close to one station and 5 min walk from the KLCC.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Stefano F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

We had a fairly long stay at the hotel in two parts and it was eventful to say the least. There were some problems with the first room allotted to us and so they moved us to a bigger and better room in another wing. Unfortunately the A/C in that room gave up on the first night and so we were pretty upset and considering cancelling our stay and moving elsewhere.

We mentioned our concerns to Mr. Jackson at reception and he made sure we didn't have a chance to leave unhappy. He immediately contacted the duty manager Ms. Florence who showed up at our door within minutes and promised to sort everything out.

Long story short, they moved us to a suite for the remainder of our trip and made sure we had no complaints throughout our stay.

What's most commendable is that all of this happened simply via a simple conversation with the staff, there was no defensiveness or argumentative behavior on their side. They wanted us to be happy with their hotel and they definitely succeeded. Both Jackson and Ms. Florence are great representatives of their service team and I hope the hotel recognizes this.

So why did I still rate it 4 stars? Well on the positive side is their impeccable service, great location (right next to the Twin Towers and opposite the Nanas MRT station), and fantastic breakfast buffet. And lets not forget the pool which is huge and great for kids.

But on the negative side, the hotel is an older property and has its quirks, and some rooms probably need to be renovated sooner rather than later.

All in all a memorable trip to a city I love and if I had to chose a hotel for my next trip, it would still be the Renaissance.

Room Tip: East Wing has great views of the Petronas towers. If travelling alone or as a couple ask for the Lifestyle rooms on the higher floors which have been renovated recently.
  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank AlleyGator2142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2014

Hi,
Just coming back from Kl expecting to be great get away stay in this Marriot chain hotels as usual. To my surprise from the front desk to the room service were very disappointing. The answers to the any quarry from the front was rude and rejected without listening and enquiring the reason for asking. The disappointment was more than once. Later on complaining morning issue was resolved. But later in the evening same approach repeated.The behavior towards others than a special person were not welcoming. Its sad to see and quote all this as it is the first time stay in Renaissance in kl but not a first stay in 5 star Marriot hotel. We can quote the names too but the decency and values we have does not permit us. Hope in future the customers would be dealt with more respect and welcoming approach.

Room Tip: avoid the view to the construction side.
  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank vanita20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this reviewResponded August 12, 2014

Thank you for your review and feedback concerning your recent stay with us.

First of all, we are truly sorry for having failed to meet the level of service you have expected from our hotel whilst staying with us. Naturally, I read your comments with much concern of the overall unfriendly service you encountered and we certainly do not condone rude behavior towards any of our guests as it is simply unacceptable and is absolutely against the Renaissance's philosophy of "Spirit to Serve". I have shared your feedback with our Director of Human Resources and appropriate training and counseling will be conducted to improve our service delivery towards guests.

Your business is important to us and once again, we are truly sorry for not being able to meet your expectations on this occasion and sincerely hope you will give us another opportunity to be of service to you and make it right for your next stay.

Yours sincerely,
Robert Frager
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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