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“Good stay and nice hotel” 4 of 5 stars
Review of Renaissance Kuala Lumpur Hotel

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Renaissance Kuala Lumpur Hotel
Ranked #37 of 324 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good stay and nice hotel”
4 of 5 stars Reviewed May 21, 2014 via mobile

Was a good stay at the renaissance. Easy check in and check out. The room was nice and clean. Quiet room and nice view of the pool. Good selection of food for breakfast. The honey selection was good! The cafe was a nice place to relax after a long day. Sofas and nice music. Had a cookie there with juice.

Stayed May 2014, traveled on business
Helpful?
2 Thank mdineshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,122 reviews from our community

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    499
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (745)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Luxembourg
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 19, 2014

Overall everything was good, although we stayed in the regular part of the hotel, not the most luxurious one. The room was big, as well for the bathroom which had both a tube and a shower apart. All the little sanitary stuff was of a high quality. The reception staff was very nice and helpful, although a little slow in making the check-in. But I praise them for the fact that they listen to my request and gave me a room with a view to the Petronas towers, so impressive that this is hard to forget. I want to thank them again for their kindness.
The hotel is close to the Petronas towers and adjacent mall (waking distance 10 min). Nearby there is also a stop of the KL Monorail which drives you to other parts of the city, including the most commercial ones (Bukit, Raja Chulan). Apart from this and, I suppose, because it’s a rainy city, there are covered “passarelles” linking the most important buildings. Everything in this town is done to encourage the commerce and to ease the flow of people by other means than cars or buses (which may take ages to go from point A to B, as it might be extremely crowded).
Coming back to the hotel, I have a remark about breakfast. It was varied, offering not only the Malaysian cuisine, but also Chinese and European. But, to our astonishment there were few if any local fruits. If I go to Malaysia, in a Marriott hotel, I will expect to get what I call exotic fruits, like rambutans, bananas, papayas, dragon fruit, and not to find apples and pears! Maybe these are “exotic” for the locals but, please, not for the overseas tourists. One day, the chef came to ask us about the food, and we complained about the lack of exotic fruits. Immediately he came to our table with a plate full of various such fruits. It means that these fruits really existed; why they were not on display? Who knows? But it’s a pity for such a hotel and the standard it wants to keep with.

Room Tip: Try to get a room with a view over Petronas towers. The reception staff might help you with this. It...
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank DanaLuxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 16, 2014

My husband and I have stayed in this room for only 2 nights and from the get go you could tell the people serving you were inadequate.
When we asked were we could visit - the navigator did not inform you well about where best to go if we took the hop on hop off bus. It was as though he was not interested since we weren't interested in the tours.
Following this the staff overall weren't very welcoming or genuine in their assistance - they would walk past you with no salutation and the police manning the hotel seemed like they wanted to wacth your every move to find a reason to arrest you.
The communication between the reception and the other departments like the spa was not existant.. so when we went to the spa about claiming our benefits for staying at the hotel, they had no clue of what we were talking about - making us go all the way back to reception and advise them of the mix up.
The people who run the taxi service at the hotel were not even bothered enough to inform us that our taxi had arrived for our 6:30am drop off to the airport which had resulted in us missing our flight.
The lady who is in charge of the taxi service is outright rude and very pushy in wanting us to take a taxi before the delegated time.
Overall this palce has left a very bad taste in our mouths and made our experience at KL very disappointing and sour.
DO NOT GO TO THIS HOTEL UNLESS YOU WANT TO BE TREATED LIKE CRAP

Room Tip: Do not get any lower floors
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Shakali83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_KL, Director of Operations at Renaissance Kuala Lumpur Hotel, responded to this review, May 18, 2014
Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. I can assure you that it is not the service standards for which we aspire to provide to our guests.

We have taken note of your comments regarding the overall unfriendly and poor services received from our Associates. We are sorry for the shortfalls in service delivery of our Associates and your feedback is invaluable and will help us to address issues. You can be rest assured that appropriate training and counseling will be conducted to improve our service delivery towards guests.

Your business is important to us and once again, we are truly sorry for not being able to meet your expectations on this occasion and sincerely hope you will give us another opportunity to be of service to you and make it right for your next stay.


Yours sincerely,
Adrian Ee
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 16, 2014

We stayed at this hotel as part of a luxury escape deal. Part of the deal was to have 'Club Access' deal. This meant being whisked away for personalised service with check in, access to a club lounge with free drinks from 5.30pm -9.30pm and delicious cocktail buffet. The room was extremely luxurious with the most amazing BIG bed! Service cannot be faulted- really wonderful experience. Hotel was scrupulously clean and plenty of staff to assist. We received two free daily newspapers, beautiful fruit and chocolates on arrival in the room.

Room Tip: We were in the west wing which narrowly missed a view of the Petronas Towers-ask for the east wing f...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Baron095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed May 16, 2014

Located at Kuala Lumpur's city center, you cannot miss this place. Just a five minute walk to the PETRONAS Towers, which is the reason why most travellers go to KL. The hotel is also near the KL tower, Malaysian Tourism Center, monorail/ LRT and Jalan Ramlee, where the nightlife is. We got a very nice room with a view --- the pool! So we would know if it's crowded or not. :) Love the bathroom and their wonderful staff. Quality for your money.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank XtinaNovember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 16, 2014

i had a very nice time at the hotel. I spent the first 2 days of my honeymoon at the hotel. the rooms were really good and spacious. excellent swimming pool and sports bar. the person on the front desk "Ihsan" took care of us really well and even sent a honeymoon cake, which made our day.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Bilal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2014 via mobile

One of the best hotels in town
Delivering its brand power
Excellent service
Excellent courtesy by staff
Class quality rooms & lobby
The interior of its lobby nd room is worth appreciating
Also the view from the room window of twin tower is breathtaking
Lacks some taste in indian food bt still a great hotel to stay for a day or two

Stayed May 2014
Helpful?
1 Thank Aashish J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Kuala Lumpur Hotel

Property: Renaissance Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#35 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Official Description (provided by the hotel):
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance

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