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“Good hotel but don't stay long”

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Renaissance Kuala Lumpur Hotel
Ranked #35 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Good hotel but don't stay long”
Reviewed November 18, 2013

Stuck here for longer than we wanted - that is not a criticism of the hotel but KL can be somewhat oppressive especially if you love the countryside. However, I will review KL itself separately.

As has been already said, the hotel is tired but the staff are very friendly and welcoming. Our fridge was not working and was replaced within 30 minutes after telephoning reception but a broken light was not fixed until the next day. The walls / rooms could do with some better soundproofing as we can always hear when next door are going to the toilet or having a shower ..... maybe that's your thing?

Breakfast was a plentiful mix of Asian, European, and American food styles but I did feel the whole place catered more for the business traveller rather than the casual tourist; facilities such as conference rooms and media suites as opposed to tourist centred activity. Sadly the large swimming pool is shaded most of the day by the two large twin towers of the hotel itself which are on the south side of the pool - not so good if you want to sunbathe. Sadly also, there is considerable building work (at least 5 tower blocks currently under construction) going on the immediate vicinity and this means it will always be a noisy location, especially as the hotel is also sited at the junction of two major dual carriageways and a railway station.

However, this might suit some people very well as it does mean you are centrally located although it's not for me as I would have preferred somewhere more quiet and restful.

As for choice of room, despite what has been said, there is not much to choose between East and West wing but as others have also said, it is good to get a high floor for the view. Facing the twin Petronas towers (i.e. looking South) is slightly better because most of the building work is going on the other (swimming pool) side, looking North.

Room Tip: High Floor; South side
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank Arkay56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (837)
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English first
Kuala Lumpur, Malaysia
Level Contributor
95 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 15, 2013

Generally for a Malaysian hotel, the service was pretty good all around and breakfast is quite well run - which is important to me for a business stay. The two hotel towers confused me at first, as my reservation did not indicate which check-in desk I should go to. I was directed to one of them which turned out to be the right tower. I don't know if there could be a "wrong" check-in desk; if I had to be re-directed to the other one, I would not have liked that as it would have made me late and wasted my time.

Staying in one tower and needing to go to the other for the course, with no connection other than at the ground floor, was ok but not very convenient. Particularly the in-between grand lobby seem to frequently host overspill from functions at an adjoining room. Lots of tables and chairs and people to circumnavigate just to move from one tower to the other makes the hotel feel very crowded.

The room was quite comfortable. I had internet connection issues but the helpdesk was able to sort it out. The only thing that I disliked about the room was that the chair badly needed re-cushioned. It was sinking in when I sat on it (and I am very small) and very uncomfortable.

I gave it a 4 rating anyway because it is located near a monorail station which would be a plus for people who are based at the hotel but need to go elsewhere to work.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daengkirana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 15, 2013 via mobile

Recently returned from 4 night stay in this hotel. Fantastic location between monorail & railway station, few minutes walk to Petronas Towers & KLCC Suria shopping centre. Typical business hotel, large swimming pool, good sized rooms & continental breakfast served in both east & west wing, (west wing was quieter).We were upgraded to a lifestyle room in the east wing which was a pleasant surprise with great view of the towers. Staff were always polite and extremely helpful. Would use again if staying in KL.

Stayed November 2013, traveled with friends
Helpful?
Thank Scrag-25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 14, 2013

I was treated as a King at this hotel.
The location is very good, you are a couple of blocks away from the Petronas Towers.
The hotel has an old decor mimicking early 1900 style. The rooms are big, nice bathroom but they are dated.
The service is excellent at this hotel. People are very polite and helpful.
I had access to the lounge and they had excellent breakfast in the morning and snacks in the evening. They staff at the lounge was the best!
They have a fantastic gym. It has all the equipment you need if you are serious about working out.
The pool is very nice and big. It is nice to refresh in the pool with Kuala Lumpur being so hot all the time.
I recommend this hotel just for the service. I did not mind it was dated because as I said before I was treated as king.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globetrotter_DBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 14, 2013

We lived at this hotel during a 3,5 months stay i Kuala Lumpur from mid oktober 2012 to jan.2013.
First of all,there is a lot of big and luxorius hotels in KL and the Renaissance is (has been) one of them. The hotel are divided in two parts,East wing and West wing
The East wing had gone through newly refurbishments and the West end was a little bit more from the days the hotel was built.
We lived in the 9th floor in the West end in a 55sqm room with a wiew to the Petronas Towers ,TV tower and the busy corner of Jalan Ampang and Sultan Ismail.
The positive thing with a wiew to the mentioned corner is that you can see how much traffic there is and then its easyer to calculate if you need to hurry up in the shower or you can take your time to reach an appointment.
The Malays cant stand rain,so if (when) the rain is coming its totally chaos,motorcycles parking under shelter and people who walked to town or job that day,suddenly need to get in to a taxi or car.
If heavy raining occurs for 40min during afternoon its not unusual that the taxi uses 30 min from the Petronas to the hotel (and that is approx 500-600m)
The hotel has two breakfast buffet's. One in the East wing and one in the West wing.
The Westwing was a little bit smaller than the Eastwing ,but as we stayed there for 3,5 months we had one day in the east and one day in the west.
There is continental breakfast in both and a big variety of breakfast (not to mention the chocolate fountain and ice cream bar,)
Eggs can be found in all styles and cookings,bread and croissant ,juice,milk w.m
The only thing that wasnt good was the regular coffee they are serving at the tables.
(But there is a Illy machine at the front desk that you can pay some RM and take it with you on the go!)
Theres is a variety of bars inside the hotel (sportsbar,coctailbar,poolbar and more) that each has their own interior and expression.
The poolbar is quite good for a pre dinner drink.
The swimmingpool is to be said is the biggest pool of all the KL hotels . If this is correct,i dont know but during our stay we also went to other hotels for visiting friends,having dinner etc. and we dindt see any bigger pools!
Hotel staff is friendly and serviceminded and helpful with information of any kind!
We also tried some of the restaurants at the hotel,wich you can see in the restaurant rewiews.
The fitness room is quite good and the spa is exellent (pricey,but value for the money!)

Room Tip: The higher you get,the less noisy it is.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank FrankW-Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
159 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed November 14, 2013

Renaissance KL was very well-located in the middle of KL. It was close to a monorail station, and walking distance from the twin towers and KLCC. As a base for sightseeing in KL, it's perfect.

The hotel was dated, as previous reviewers have pointed out, but it was clean, spacious, and well-equipped. In fact, despite the age, it was very comfortable. My room had a wonderful view of the twin towers, and it was simply relaxing to sit by the window looking out.

I did not get the chance to have breakfast at the hotel but the room service menu offered a good variety (and was a godsend when work pushed dinner at reasonable hours out of the window).

The service of the hotel was professional and great. Great advices were given with regards to food and transportation.

Room Tip: Ask for a room with view of the twin towers.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PH15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 14, 2013

I gave stayed here many times and enjoy the room, service and the whole experience that the Renaissance brings. Its GM and staff are excellent and the hotel offer a value for money hotel that is really well located.I will be back again - and again!

Room Tip: Club floor, worth the extra
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnsnelgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Kuala Lumpur Hotel

Property: Renaissance Kuala Lumpur Hotel
Address: Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Official Description (provided by the hotel):
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance

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