Good staff, very nice rooms, fast internet (which is free if you sign up for their loyalty card). Was undergoing minor refurbishment in the lobby when I visited (Dec 2012) but nothing too disruptive. Walking distance to Petronas towers and convenient for monorail, metro, KL tower, etc (although of course only crazy foreigners like me actually walk anywhere in this car-mad country). Large breakfast buffets in two restaurants. The only negative that is this is a vast hotel and so feels very impersonal. A Malaysian colleague who has to come to KL regularly always uses this hotel (after trying many others) - that's a good recommendation.