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“Bad experience....”
Review of Hotel Soleil

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Hotel Soleil
Ranked #278 of 342 Hotels in Kuala Lumpur
Kottayam, Kerala, India
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Bad experience....”
Reviewed December 17, 2013

I have booked the hotel using booking.com. Requested for an early check in in the booking form and telephoned them in advance. When I checked in , they said no rooms available... I just spent hours waiting inside and outside till the room got ready by around three pm...the reception staff not very friendly... Only friendly person I find in the staff is the bell boy, who was willing to offer support always...

Room Tip: Nothing to add.. All rooms may be equal...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 4751234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 17, 2013
Dear 4751234

Thank you for your review with regard to your stay with us previously and I would like to apologise for the bad experience you encountered during checked in.

I have taken note of your comments and I have informed the Reservation Manager and the Front Office Manager to advise the guests closely on the time of checking in especially during the peak periods. The Front Office Manager has also been informed to look into the services at the front office.

Once again, thank you for your review and we are looking forward to another opportunity in welcoming you back to stay with us again.

Best regards.

James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Any
English first
Lahore, Pakistan
Level Contributor
104 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed December 11, 2013

Location superb for all those who would like to see throbbing life during the day as well as the night time. Being in the vicinity of bars and nightclubs, you amply feel the thrill as a tourist.
Rooms, foods and service etc. - absolutely up to your expectations. Do not miss steamboat dish while having dinner in hotel restaurant.
Everything within reach makes it quite suitable for a reasonbale stay and ofcourse an enjoying trip.

Room Tip: Ask for room from where you can have outside view.
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khalid j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 17, 2013
Dear Khalid J

Thank you for your feedback with regard to your stay with us previously and I am glad to hear that you enjoyed your stay.

I will certainly share this positive feedback with my team and we are looking forward to your next visit again.

Best regards.

James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 8, 2013

This was my second stay at the Radius. There has been some clean-up since my previous stay and the cleanliness of the rooms was better. The facilities still good. Location great with close access to many international style restaurants and easy walking distance to local style eateries. Access to shopping malls etc easy. friendly staff. Food variety okay.

Room Tip: Rooms higher up overlooking the pool is nicest.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnnyuk83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 9, 2013
Dear Johnnyuk83

Thank you for your positive review with regard to your stay with us previously. I am glad to hear that you had a nice stay with us.

I will certainly share this review with my team in order to motivate them to keep up the good work.

Once again, thank you and we are looking forward to welcoming you back to stay with us again.

Best regards.

James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 6, 2013

The location is interesting. Lots of Night Clubs in the area. Few shopping malls also nearby. Swimming pool was also good. But probably not suitable for a family vacation. Rather better suitable for business trips, of solo travelers. But be very careful about the room booking. We booked a Premium Room through a local agent, and got a Deluxe Room instead while checking in. I complained about this 3 times in the front desk, but the gave different excuses each time and lastly asked me to talk to the Manager, who was also not available.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zafor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 9, 2013
Dear Zaforhasan

Thank you for the review with regard to your stay with us recently.

I have taken note of your comments and I have informed my Front Office Manager to look into it to ensure that it will not happen again in the future.

Once again, thank you for your review and we are looking forward to another opportunity in welcoming you back to stay with us again.


Best regards.


James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 30, 2013

The heading says it all....great location close to plenty of vibrant retail/bars/restaurants/etc .......but hotel a little tired and in need of a make-over. Having said that it was still clean and functional......breakfast average.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 5, 2013
Dear Bruce N

Thank you for the feedback with regard to your stay with us recently.

I have taken note of your comments highlighted and I agreed that Radius International Hotel Kuala Lumpur is conveniently located near to bars, restaurants, major shopping centre, etc. By the way, for your information, plans have been made to renovate the hotel in the near future.

Once again, thank you for your feedback as it gives us the opportunity to improve further in order to serve our guests well and we are looking forward to welcoming you back to stay with us again.


Best regards.


James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bekasi, Indonesia
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 27, 2013

one of the most known hotel for Indonesian tourist. The location is perfect, near of Alor Street and monorail station. Breakfast menu is quite tasty, but the variation is very poor. The room will be perfect if only i didn't found a dead cockroach in the bathroom and one of the towel smell so bad. The hotel aisle clearly need replacement with newer carpet and obviously need air freshener (so stuffy smell because there is no air exchange in the aisle). If you don't mind to tolerate the music sounds, which is very noisy, from the bar below the hotel, you may book a room at this hotel.

Room Tip: the higher the floor of your room, the better the quality of sleep you will have. The music sound we...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank umamnoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 1, 2013
Dear Umamnoer

Thank you for your review with regard to your previous stay with us.

I have taken note of your comments and I will certainly act on the issues highlighted.

Once again, thank you for your feedback and we are looking forward to another opportunity in welcoming you back to stay with us again.

Best regards.


James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle NSW
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 24, 2013

All I can say is never ever stay in this hotel. Worst service. Bathroom small and whenever you take bath water blocks. You will have to swim back to room. Very poor service. You ask for towels and you will get it after an hour. Towels you get will be old. You ask for iron and iron table you will get reply that they are not sure when they can provide because someone else has borrowed it. It's just opposite a pub where music is Loud and so much disturbance. Lousy environment. I would recommend you to avoid this hotel even if it is for one night stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anisamustafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Radius, General Manager at Hotel Soleil, responded to this review, December 1, 2013
Dear Anisamustafa

Thank you for your review with regard to your stay with us recently.

I have read through each of your comments and I will certainly look into addressing the issues mentioned.

Once again, thank you for your feedback as it gives us the opportunity to improve further in order to provide a better service to our guests.

We are looking forward to another opportunity in welcoming you back to stay with us again.

Best regards.

James Chan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Soleil

Property: Hotel Soleil
Address: 51-A Changkat Bukit Bintang, Kuala Lumpur 50200, Malaysia (Formerly Radius International Hotel Kuala Lumpur)
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #278 of 342 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Soleil 3*
Number of rooms: 456
Official Description (provided by the hotel):
Precinct of Golden Triangle. ... more   less 
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Also Known As:
Radius Hotel Kuala Lumpur
Radius Hotel International

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