Mistook when booking thinking this hotel is a chain of hotels. Location is excellent ,very near to Bukit bintang and shopping malls .the whole street is full of eateries and restaurants .colourful scene in the evening with people of different countries mobbing the street for food . On reaching hotel , instead of helping us with the luggage ,the staff were staring at us and security shouting at the cab driver to remove vehicle from front of the hotel. Desk staff were not cooperative especially the lady in charge was very harsh and inspite of request to allot Petronas view room , she was reluctant to respond though the attendant was informing the rooms are available . The air conditioner was not working and it was repaired around 3.30 am. COME AND SLEEP WITH US is the slogan of the hotel. But no sleep in night . I cancelled my Penang trip due to bad and no sleep. The bath fitting are of substandard .Breakfast is of average. The only good thing is MANAGER who not only courteous but also attended personally for the complaints. Hope not to go again.
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- Also Known As:
- Nova Hotel Kuala Lumpur