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mandy
Great location!
5.0 of 5 bubblesReviewed Jul 27, 2019via mobile
In the heart of Bukit Bintang. Everything was extremely walkable. Literal steps from Lot 10 and the Bukit Bintang monorail. Subway station is on the corner and crossing the street will get you to the Go KL bus stop. All of the major malls are in the vicinity and Jalan Alor is also very close.

Stayed in a room with two twins and the room was spacious and clean. Great water pressure in the shower and the amenities were refilled daily. Cold a/c and WiFi signal was strong and fast throughout the building. Elevators were quick. Breakfast options were good. There was also a diy noodle station which was a nice touch.

Felt very safe walking around at all hours of the day. Would definitely stay here again!
Date of stay: July 2019
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Reviewed July 23, 2019

We stayed 3 nights and hotel has excellent position for exploring KL. Rooms ok,asked for extra towels for children who shared the bed with us however did not recieve them. Swimming pool is fine for children after all day walking. Had little trouble with arranging transport to our next destination - the price changed during the night and we had to argue about the price for some time. However, in the end we received what was promised and driver was very nice.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Eva V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded July 28, 2019

Dear Eva V,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the hotel's location & services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2019

Well, I booked a deluxe room for me and my wife, requested for the high floor while booking. When I reached for check-in they said only twin rooms available. I insisted on couple room and later they managed. However, the receptionist took 10 MYR extra which I don't know the reason. I got a 4th-floor unit with absolutely no view. Breakfast had no chicken/beef/mutton items, indoor pool very ordinary. The toilet commode was not properly cleaned. I will not recommend this hotel.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank hasibzaman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded July 28, 2019

Dear hasibzaman,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We regret the shortcomings you experienced during your recent stay with us.

We have taken your comments seriously and rest assured , we have conducted an investigation into the matter and have already taken measures to ensure that your experience will not be repeated.

We understand if you feel discouraged to visit us again however we can only sincerely hope that you will re - evaluate us again in order for us to prove our dedication to our guest.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2019 via mobile

The room was out of my expectation, I had a pleasant and nice stay around. They never disappoint me, all the cleanliness, the both room are super spacious for deluxe room, and I just love their service.

Date of stay: January 2019
Trip type: Traveled with friends
Thank Traveller_Virgos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded July 1, 2019

Dear Traveller_Virgos,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the hotel's location & services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019

Room size is ok, but no hot water throughout our stay.
Service in general is ok (Housekeeping, concierge) except the lady receptionist (on night duty) was rude! She needs to learn customer service with a smile and attitude to match! Although good location, will not choose to stay here in the future.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank RFouzi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded July 1, 2019

Dear RFouzi,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We regret the shortcomings you experienced during your recent stay with us.

We have taken your comments seriously and rest assured , we have conducted an investigation into the matter and have already taken measures to ensure that your experience will not be repeated.

We understand if you feel discouraged to visit us again however we can only sincerely hope that you will re - evaluate us again in order for us to prove our dedication to our guest.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

I was stayed on 29/3 until 30/3 , book through C-Trip. Thanks to C-Trip for free upgrade our room to fully renovated Executive Deluxe Room with no extra charges and receive free buffet breakfast . Our room on 20th room. The room also good with fast wifi . Large bathroom shower. Hotel location is very strategic. Very near to AirAsia Bukit Bintang Station. Easy to find food. The breakfast was ok though. Just the breakfast area makes you feel in a hall instead of a hotel. Will stayed here again.

Date of stay: March 2019
Trip type: Traveled on business
2  Thank KKKHOO62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded June 10, 2019

Dear KKKHOO62,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the hotel's location & services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil,
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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