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dq_hendra
Nice hotel
5.0 of 5 bubblesReviewed Sep 5, 2016
Me and my family stayed here for three nights during our first trip to Kuala Lumpur. We arrived late at night and given two very nice rooms with the view of Petronas Twin Tower and KL Tower. Special thanks to Reservation Manager Ai Lee and all the staff at Hotel Royal Kuala Lumpur who made our trip to Kuala Lumpur a memorable one. We will definitely stay in Hotel Royal KL when we visit KL next time.
Date of stay: August 2016Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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    Reviews (1,047)
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    356 - 361 of 1,047 reviews
    Reviewed September 4, 2016 via mobile

    We stayed for 3 nights from 27th Aug. The main advantage being in this hotel is its location. It's in centre of bukit bintang. You are surrounded by many malls and mono rail station is just at the stone throw distance so it was very easy for us to commute around the city. Guys opt for an executive deluxe room which are newly renovated and are at the higher floors. The issue we had was for the hot water. Inspite of complaining couple of times the water was just luke warm. They need to improve their heating unit.

    Main improvisation required by the hotel is the availability of Indian breakfast (1-2 options). Indians do have a global presence. Come on being a veggie is not a sin. When you have options for Chinese Arabics etc then why not an option for Indians. Indians are among the top as far as touring around the world is concerned. All we could have bread and butter for 3 days. Thank God we were carrying our food with us. We hope this point is being noted strongly by the hotel authorities and positive steps are taken. This way you are restricting Indians at your hotel.

    Date of stay: September 2016
    Trip type: Traveled with family
    Thank ankitkapadia
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded September 7, 2016

    Dear Ankitkapadia ,

    Greetings from Hotel Royal Kuala Lumpur!

    Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

    We write to let you know that we are greatly appreciate your positive comments on the hotel's location, services and room facilities.

    In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

    Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

    Warm Regards,

    Sazrul Fadzil
    General Manager
    Hotel Royal Kuala Lumpur

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed August 29, 2016

    Always enjoy my stay here in hotel Royal because of it's location at the very central of Sungei Wang & Bukit Bintang here in KL which are still their best Shopping district. The room is which you can called adequate and semi-modern for current hotel's trend. They have almost every facilities that single, couple or even family required for their trip or holiday. Just a few things that kind of like a downside of this hotel, which are: the air conditioner that wasn't really sufficient (kinda hot) because Kuala Lumpur has 32 - 35 degree celcius, the gym was really outdated, the room wifi is super slow and also the breakfast is very very so so like they're not serious with that specific complementary service for the guests. All and all worth the money you spend though :)

    Date of stay: August 2016
    • Trip type: Traveled as a couple
      • Location
      • Cleanliness
      • Service
    Thank Eko A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded September 1, 2016

    Dear Eko A ,

    Greetings from Hotel Royal Kuala Lumpur!

    Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

    We write to let you know that we are greatly appreciate your positive comments on the hotel's location, services and room facilities.

    In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

    Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

    Warm Regards,

    Sazrul Fadzil
    General Manager
    Hotel Royal Kuala Lumpur

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed August 27, 2016 via mobile

    Very very good hotel
    Staff very kind
    Rooms very clean
    Best location, nearby everything metro, downtown, malls, shops, arab street and restaurants
    Internet not bad, not suitable for download.
    Ac not well.

    Date of stay: August 2016
    Trip type: Traveled as a couple
    Thank mihm88
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded September 1, 2016

    Dear Mohammed E ,

    Greetings from Hotel Royal Kuala Lumpur!

    Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

    We write to let you know that we are greatly appreciate your positive comments on the hotel's location, services and room facilities.

    In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

    Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

    Warm Regards,

    Sazrul Fadzil
    General Manager
    Hotel Royal Kuala Lumpur

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed August 26, 2016

    I recently travelled to Kuala Lumpur for the first time in many years, a group of four ladies travelling together. We chose to stay at Hotel Royal as one of the group has stayed there a number of times and enjoys both the hotel and its location. From the moment we arrived the service we received was just exceptional, it was really welcoming, we felt so warmly welcomed. I will make a special mention to Abu on the front door, he was exceptionally friendly.
    I was pleasantly surprised at the room, it was well above what I expected, particularly given what we were paying. The cleanliness, I couldn't fault it. In fact, I could not fault anything in the room.
    We had breakfast as part of our stay. While it isn't the most extensive hotel breakfast I've experienced, it is absolutely sufficient for what you need.
    In relation to service, nothing was too much, I felt the staff went above and beyond during my stay.
    During our stay, my cousin fell ill. When she got sick the hotel arranged for a car to take her to the Doctor. A staff member even went with her because she was so nervous.
    I received some distressing news from home while staying at Hotel Royal. I had to make a decision whether or not to fly back to Perth. Having decided to return home, I got up at 5.05am to make my flight booking. The Duty Manager saw the state I was in and said "No, you're in no state, I'll do it for you". He sat down for an hour to do it(the booking) for me. In addition, the General Manager, Sazrul, went out of his way to make sure all of the arrangements were sorted and that nothing would go wrong.
    I want to send my deepest thanks to the staff and to the General Manager for caring, and for providing a bright spot during a difficult time.

    Date of stay: July 2016
    • Trip type: Traveled with friends
      • Rooms
      • Cleanliness
      • Service
    Thank lilandnorm
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded September 1, 2016

    Dear Lilandnorm ,

    Greetings from Hotel Royal Kuala Lumpur!

    Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

    We write to let you know that we are greatly appreciate your positive comments on the hotel's location, services and room facilities.

    In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

    Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

    Warm Regards,

    Sazrul Fadzil
    General Manager
    Hotel Royal Kuala Lumpur

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed August 9, 2016

    Quiet but excellent location in downtown Kuala Lumpur. Very affordable price hotel with fairly large rooms and excellent service. Food and shopping is within walking distance. A good choice for family, couple and even business.

    Room tip: Take the new renovated rooms.
    Date of stay: December 2015
    • Trip type: Traveled with family
      • Value
      • Sleep Quality
      • Service
    Thank Andy G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded August 11, 2016

    Dear Andygoh8989 ,

    Greetings from Hotel Royal Kuala Lumpur!

    Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

    We write to let you know that we are greatly appreciate your positive comments on the hotel's location, services and room facilities.

    In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

    Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

    Warm Regards,

    Sazrul Fadzil
    General Manager
    Hotel Royal Kuala Lumpur

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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