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Hotel Royal Kuala Lumpur
Ranked #93 of 340 Hotels in Kuala Lumpur
Bangkok
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Location Location Location”
4 of 5 bubbles Reviewed July 20, 2014

We stayed 3 nights in this hotel. Room was very comfortable with view of the tower, nice bathroom and tea and coffee making facilities.The breakfast was ok a few choices for western guests. The staff at reception were very good and helped with booking our onward journey to the airport. The location is great no need for taxi everything is with in walking distance.The walkway to the Petronas Towers is just a few minutes away at the Pavilion Mall very easy.The monorail at Bukit Bintang (which is 2 min. walk) was being repaired and lots of road works at the moment.The swimming pool is not so great as it is covered with sunbeds round the edge which are out in the sun, we were lucky as it was quiet when we were there so could move them into the shade a bit. This hotel ticked most of the boxes for us and we would stay here again.Great location shopping malls and places to eat on the doorstep.

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllyBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, August 5, 2014
Dear Ms AllyBangkok

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed July 18, 2014

Recently we made a trip to KL and stayed at this hotel for one night.. Main reason we chose to stay at this hotel, coz of the location (Bukit Bintang area)..

We couldn’t sleep well at night as we could hear clearly whenever next door unit turn-on the shower or flushed the toilet.. it was quite annoying when U tried to get good sleep.. Not only that, throughout the night, I felt itchy, not sure if there’s bed bugs or some kinds of mites..

Food served for iftar, was average and the price on high side.. but we understood pretty well, there’s live performance by local celebrity..

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anne_Smd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Ms Annie Sm

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

The issues highlighted have been addressed with the department head concerned. We would like to assure you that these misgivings were not the norms and were certainly unintentional. Remedial measures have been taken in order to avoid future recurrence of similar incident. Nevertheless, we appreciate your comments on our shortcomings as this will be another learning experience for our staffs to better themselves.

Once again I extend my sincerest apologies for the inconvenience caused and look forward to welcoming you back to Hotel Royal Kuala Lumpur soon.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seremban
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 16, 2014

For shoppers this 5star hotel is ideal. Its located near major shopping centres: Lot 10, Sungai Wang, Pavilion, Berjaya Times Square, Low Yat Plaza; all within walking distance. Food is abundant. In fact I enjoyed patronising Lot 10 Hutong Food Court but found the prices a little bit too steep!
The hotel room is comfy and large; love the shower; coffee making facilities are available. Comfortable and clean bed.
Checking in and out was a breeze. Friendly staff.
For those who would like to tour Kuala Lumpur, the Hop On Hop Off bus stop is nearby. Its free and the ride takes 2 1/2hours.

Room Tip: Request for a good view room. Mine faced another block of hotel rooms.
See more room tips
  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank stage2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Mr/Ms Stage2010

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gampaha, null, Sri Lanka
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 15, 2014

Conveniently located in the golden triangle, I had a very nice experience staying in this hotel two times I visited Malaysia.
The price is reasonable also the facilities are okay for a mid range hotel. Rooms are very clean and the bathroom also nice. Breakfast choices are limited but the food is okay.
The best thing is the monorail is only about two minutes walking distance which is great for a backpacker like my self :)
Also lot of shopping malls are in walking distance.
There is one negative point. The reception counter staff are incompetent in customer service skills.

Room Tip: Don't buy food from the hotel which is very expensive. Just walk out and there are tons of reall...
See more room tips
  • Stayed April 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank ShamiraPremachandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Mr/Ms Shamira Premachandra


Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

The issues highlighted have been addressed with the department head concerned. We would like to assure you that these misgivings were not the norms and were certainly unintentional. Remedial measures have been taken in order to avoid future recurrence of similar incident. Nevertheless, we appreciate your comments on our shortcomings as this will be another learning experience for our staffs to better themselves.

Once again we extend our sincerest apologies for the inconvenience caused and look forward to welcoming you back to Hotel Royal Kuala Lumpur soon.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waipahu
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 14, 2014 via mobile

1st time visiting KL with the family and chose this hotel for the value and location to shopping malls. Stayed 3 nights in July (1-4). The hotel is across the street from the Sungei Wang Plaza & Lot 10, and 2 blocks away from Low Yat (electronics plaza) and Berjaya Times Square Mall so no need for taxi. Plenty of places to eat to include western fast food places for those who don't want to sample the local cuisine. The rooms in the hotel were just renovated with a modern decor and recommend you ask for a room with a view of the Petronas and Menara Telkom Tower because at night they light up and it's a sight to see. The hotel is clean, it has good internet and staff friendly and helpful. FYI to get to KL City Center from the airport can take you up to 40 minutes by taxi so be prepared for a lengthy ride. The buffet breakfast could use improvement in the quality and selection of food but the egg omlettes were good. If you want a good hotel that won't empty your wallet and is close to shopping malls then I would recommend this hotel.

Stayed July 2014, traveled with family
Helpful?
2 Thank Lionel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Ms Pat Cheah

Warmest Greetings from Hotel Royal Kuala Lumpur !

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 13, 2014 via mobile

Nice hotel to stay in, we booked two rooms, one of them had very nice view over the towers and the shoping center. The other was nice, but no view out at all. However! Many shoping mall was near this hotel.

Stayed July 2014, traveled with family
Helpful?
Thank JohnnyYakoub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Mr Johnny Yakoub

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Level Contributor
88 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

This hotel is located at the heart of KL. Please note that this hotel do not have parking for in house guess. You need to the valet parking services. Internet speed is fast. Breakfast is just average. However, you can just go out from the hotel and there is a lot of food/restaurant/pub around the area.

  • Stayed July 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank patcheah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this review, July 22, 2014
Dear Mr/ Ms Pat Cheah

Warmest Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing to stay with us during your recent trip to the city.

We write to let you know that we greatly appreciate your positive comments on the hotel’s location/facilities/service level. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Should you have any future plans to travel back to Kuala Lumpur, we will be delighted to be of service to you once again.

Warm regards

SAZRUL FADZIL
General Manager
Hotel Royal Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Kuala Lumpur

Property: Hotel Royal Kuala Lumpur
Address: Jalan Walter Grenier, Kuala Lumpur 55100, Malaysia (Formerly Coronade Hotel)
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #93 of 340 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Royal Kuala Lumpur 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Business-oriented 20-story Hotel located at the heart of the business center, 100 meters from Bukit Bintang Monorail Station & 50 km from airport. ... more   less 
Reservation Options:
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Also Known As:
Coronade Hotel Kuala Lumpur

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