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“Perfect location”

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Dorsett Kuala Lumpur
Ranked #46 of 345 Hotels in Kuala Lumpur
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location”
Reviewed June 25, 2013

Perfect location, esp if you hv children, as it is near major shopping malls. However, the buffet breakfast needs improvement. The taste was generally bland. The hsekeeping did not replenish and clear as how it shld be done.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 25, 2013
Dear Fynz,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We would like to assure you that we are looking into your points highlighted about the buffet breakfast and housekeeping services. It is our fervent hope that the commendation will act as a motivational tool to our associates to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you and we look forward to welcoming you again to Dorsett Regency Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (296)
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English first
Lewiston, Sth Australia
Level 5 Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 24, 2013

My daughter and I have just spent 3 nights at the Dorsett Regency. The staff are very helpful and no request is too hard for them. The rooms are of a good size, clean, but only slightly dated. My daughter was very impressed with the Marble staircase in the lobby!! As for the breakfast,, we have never had such variety, anywhere. The quality was fantastic, and waiting staff friendly. Internet can be purchased very cheaply for 1, 2, or 24 hours. The Hotel is central to fabulous shopping outlets and transport. Taxis, or private tour guides are very cheap, which is good as the traffic is unbelievable! The only criticism I would have, is that we weren't offered a non-smoking room/floor.. i would definately stay here again.

Room Tip: Specify a non-smoking floor, if you dont smoke.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fran5862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 25, 2013
Dear Fran,

Greetings and thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are in receipt of your comments dated 24 June 2013 and we are glad that you and your daughter enjoyed the hotel stay. We also would like to assure you that we are looking into your points highlighted in terms of allocating the non-smoking floors for guests with the respective department heads.

Once again, thank you for your comments and we look forward to welcoming you to Dorsett Regency Kuala Lumpur again in the near future.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013

I have stayed at Dorsett for three days. It was a nice suprise when the hotel upgrade my room to suite. I stayed alone and the room is spacious. Te hotel give me the room looking at twin tower and imbi road, so I can enjoy the light of twin tower at night from my room. Even this hotel has old design but the breakfast menu has good taste and lot of choices. The hotel is walking distance to paragon and bukit bintang area so it is good if you like to shopping at nearest mall at Bukit Bintang. WiFi is paid but the price is affordable. Taxi also easy to get from or to hotel and it is near to public transport if you want to take MRT or bus. The restaurant or hawker is also nearby and you can get out if you are hungry or want to enjoy the night at bukit bintang.

Room Tip: You can get the room with twin tower view if you request it
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 25, 2013
Dear Felona,

Greetings and thank you for selecting Dorsett Regency Kuala Lumpur as your preferred hotel in Kuala Lumpur. We are glad you enjoyed the KLCC Twin Tower's view from your suite, our buffet breakfast and the surrounding shopping malls.

Once again thank you and we look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
Level 5 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013 via mobile

The family and I stayed for 3 nights enroute to other destinations. The staff were great, friendly, efficient, reliable. Location in heart of Bukit Bintang. Breaky was good. The hotel could do with a new paint or something, it is looking a bit old and tired. But I'd stay here again. Can't fault the place. Actually it took me back 30 years so not such a bad thing.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harrycat10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 25, 2013
Dear Harrycat,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are glad to learn that you and your family enjoyed your stay at the hotel added with the location in the heart of Bukit Bintang. We look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2013

My husband and I stayed for 5 nights recently. At the time of booking this hotel, I made specific requests eg non-smoking room, above 21st floor level, view of PETRONAS Towers, away from lift well to reduce noise level. On arrival my requests were all met. The hotel and rooms are rather tired looking and could do with an upgrade, however our room was spacious and had everything we needed. We were on 28th floor and were a bit thrown seeing the wallpaper lifting off the walls and poor attempts at plastering when we stepped out the lift. The hotel is well located for access to most things and a short walk takes you to the Pavillion shopping centre and from there walk along the covered walkway to PETRONAS Towers. The restaurant has a very good buffet and/or a la carte menu. The staff were friendly and very helpful. The pool however was cold as it is mostly in shade all day. Others we met made the same comment. I would recommend this hotel for the location and value for money.

Room Tip: Above 21st floor for better view. Away from lift wells for quietness.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DenisePalmer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 20, 2013
Dear Denise,

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We appreciate your constructive feedback and also for highlighting the areas that need our attention. It is our utmost pleasure to be of service to you and we are pleased to learn that you liked the hotel. Your positive comments are important and will assist us in improving and upholding our level of service and facilities.

Once again, thank you for choosing Dorsett Regency Kuala Lumpur as a preferred accommodation and we look forward to welcoming you back again on your next visit.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 2 Contributor
8 reviews
Reviewed June 11, 2013

Booked via Dial a flight.
+ve excellent location, staff very friendly .

-ve decor dated and damaged wallpapers,, Although Dial a flight had arranged WIFi incusive deal, Hotel receptionist refused point blank and made us pay for wi fi use. Not exorbitant but point of principle.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cliknik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 20, 2013
Dear Cliknik,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are glad to learn that your stay at the hotel was good and that you also enjoyed the surrounding attractions. We look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharjah-UAE
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 11, 2013

Dorset regency sucks,i was on a business trip and on arrival the reception looked like a 16th century building, don’t stay here unless you don’t have anywhere to go. This is a bloody old property if not for my company i would never stay here. water was leaking from roof and my next day business suit was drenched completely.

I would recommend at all.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Senthil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this review, June 21, 2013
Dear Tksenthilvel,

Greetings and thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. If you could furnish us details of your stay at kavitha.parthiban@dorsettregency.com.my, we will be in touch with you.

The service shortfall and inconvenience caused are sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve on our service.

Regards,
Kavitha Parthiban
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Kuala Lumpur

Property: Dorsett Kuala Lumpur
Address: 172 Jalan Imbi | Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dorsett Kuala Lumpur 5*
Number of rooms: 322
Official Description (provided by the hotel):
Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more   less 
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Also Known As:
Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
Regency Kuala Lumpur
Kuala Lumpur Regency

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