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“Great location”

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Dorsett Kuala Lumpur
Ranked #44 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed April 4, 2013

If you love shopping then look no further as this hotel is close to numerous outlets The Hotel staff are very helpful. I had a particular issue with no electricity at one of the power outlets. The matter was resolved in approximately 30 minutes from the time it was reported. The Hotel has a good swimming pool with the area kept spotless by a member of staff who is dedicated to looking after this area alone.The room I stayed in was a good size with all amenities that I required,comfy bed, well stocked mini bar,iron,flat screen television.Although the hotel is located in a busy area noise is not a problem in getting a good nights sleep.The hotel made mention of the fact that you should be careful walking the streets at night however, I never had any concerns about my safety. The public transport system is terrific once you get the hang of it with the mono rail being a bonus depending on where you want to go.Although I did not eat at the hotel, the room service menu was quite extensive.I did prefer to eat out as there were so many great eating places nearby.The selection of different culinary is so varied the only issue being communicating exactly what is on the menu.
Food at alfresco venues is very inexpensive and satisfying.
I would recommend the Dorsett to all travellers and have no complaints whatsoever.

  • Stayed: February 2013, traveled solo
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Thank Heatwave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 7, 2013

Dear Heatwave,

Greetings from Dorsett Regency Kuala Lumpur.

First and foremost, we would like to thank you for your support towards Dorsett Regency Kuala Lumpur. We are in receipt of your comments and glad to know that you enjoyed your stay and the facilities in the hotel.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Dorsett Regency Kuala Lumpur again in the near future.

Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 - 730 of 1,515 reviews

Reviewed April 2, 2013

Excellent service, room facilities and location!! Enjoyed Easter long weekend break in KL, primarily because Dorsett was amazing!! Food was good, view was awesome! So close to the best shopping in town...will definitely be going back to KL and will only stay at Dorestt!!

  • Stayed: April 2013
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Thank AC1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 3, 2013

Dear AC1412,

Greetings from Dorsett Regency Kuala Lumpur.

First and foremost, I would like to thank you for staying with Dorsett Regency for your recent trip in Kuala Lumpur and taking time to provide us with your valuable feedback regarding your stay.

We are delighted to know that your Easter Holidays was fun-filled with us and we do look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

We had a change of plan and had to arrive in KL a day early. So a quick visit to hotel.com and we found Dorsett Regency at a reasonable price and at the centre of the action. I've walked past this hotel a few times but never stayed. It's a bit dated but certainly clean and comfy. Front desk were great and upgraded us to a very large deluxe premier corner suite. Lovely room and very big. You're just 2-3 minutes away from Bintang Walk, Lot 10 and the brilliant Pavillion. Good cheapish place to stay in KL>

Room Tip: Go for the deluxe premier suites - well worth the extra money
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  • Stayed: March 2013, traveled as a couple
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Thank Seacroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 3, 2013

Dear Seacroft,

Greetings and thank you for supporting Dorsett Regency Kuala Lumpur and also for taking time to post your review on Tripadvisor!

It was our pleasure to have you as our guest and we are most delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again in your next trip to Kuala Lumpur!

Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

We booked through a holiday deal on Expedia which was good value. B&B with internet. Check in was quick you need cash or credit card details for a room deposit. The rooms are large thankfully was put on floor 26 which is non smoking however did smell people smoking in the room next to us. The hotel is quiet no street noise comfy bed with TV powerful shower and air con. Mini bar was expensive so only used water on desk to take with us on day trips. The breakfast buffet ran from 6am-10.30 which was great when we needed an early start plenty of choice and when busy at 9am didn't spend long waiting for a table. Did not get time to see the pool or bar unfortunately. My recommendations were to have a hairdryer in the bathroom which would be handy for long distance travellers and business travellers not to have to carry in luggage and would have been more helpful to have all hotel information in a book rather than lots of printed sheets around the room. The KLCC was 20 mins walk away through Pavillion mall and the covered walk way to the subway. Or there is the monorail Bukit Bintang stop just past the Farenheit 88 mall. The hotel is located on the corner of the Bintang shopping district so if your not a shopper or are not rich the city doesn't have much else to offer the bars around the Pavillon were very expensive for a drink £7 for a cider! However if you carry on up the main street to Jalan Alor market place you can get local cuisine and a large drink for similar price. Checkout was very quick, all workers were helpful and courteous. While I was there I did recommend the hotel to another traveller who was having trouble with his hotel.

Room Tip: Stipulate no smoking if your not a smoker and get breakfast and internet included as costs can mount...
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  • Stayed: March 2013, traveled as a couple
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Thank Cary201282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 3, 2013

Dear Cary,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are glad to learn that your stay at the hotel was good and that you also enjoyed the surrounding attractions. We look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

Enjoyed our 5 day stay at Dorsett Regency. A very comfortable family-friendly hotel, great service and ideally situated in the centre of the city, only minutes away from the Pavillion Mall. Staff were very helpful, arranging tours and confirming airport transfers etc. On our final day, we opted to pay for a late check out at 6pm - the best thing we did as KL was unbelievably hot and this meant we had our room til our transfer to the airport in the evening.

Our room was very pleasant, beds and pillows extremely comfortable and bathroom absolutely spotless.

The breakfasts at Dorsett Regency are enormous with a huge variety of eastern/western food including a great selection of fresh fruit. We also tried a very good evening buffet which has special prices for the over 55's!

Would definitely stay here again.

  • Stayed: March 2013, traveled with friends
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Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 1, 2013

Dear Nancy,

Greetings from Dorsett Regency Kuala Lumpur.

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

We are glad to learn that your stay at the hotel was good and that you also enjoyed the surrounding attractions added with 50% discount for senior citizen. This 50% discount is applicable for children (4-12 years old) and senior citizen (55 years and above) for Buffet Lunch, Buffet Dinner and Hi-tea.

We look forward to welcoming you back on your next visit to Kuala Lumpur.

Regards,
Kavitha Parthiban
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

I went in a personal visit to KL and stayed at Dorsett Regency KL for a night in March 2013. The hotel is strategically located and had easy access to some of the most prominent shopping arcade. During my stay, I had my meals served through room service. The choice of menu, the quality and quantity of the meals are excellent. The hotel and the restaurant staffs greet all the guest with a smile. I would chose to stay at Dorsett Regency during my next visit to KL.

  • Stayed: March 2013, traveled solo
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1  Thank RS_Subramaniyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 1, 2013

Dear Mr. Subramaniyan,

Thank you for your recent stay at Dorsett Regency Kuala Lumpur and taking time to post your review on Tripadvisor!

It was our pleasure to have you as our guest and we are most delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again in your next trip to Kuala Lumpur!

Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

We spent 4 nights at Dorsett upon arrival in KL. the hotel is very aged and showing it. Mouldy roofs are common as are dings and scratches in walls.
We had a great view of PT though- which was nice.
Room was huge, and had bath and couch.
Tv had lots of channels and room service was OK.
Staff were ok- they were helpful when required- but nothing exceptional.
We requested a non smoking room- but we're not given one.
Location is pretty ok! Out the door, turning right and right again- you are only 3-4 minutes walk from pavilion mall area.
About 15-20 walk to PT.
Bed and linen was ok- as were hotel amenities.
Overall- nothing exceptional and nothing exceptionally disappointing.

  • Stayed: March 2013
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Thank Treska-n-Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettKualaLumpur, Public Relations Manager at Dorsett Kuala Lumpur, responded to this reviewResponded April 1, 2013

Dear Treska and Dave,

Greetings from Dorsett Regency Kuala Lumpur.

First and foremost, we would like to thank you for your kind support towards Dorsett Regency Kuala Lumpur. We are in receipt of your comments and we would like to assure you that we are looking into the areas that you have highlighted.

Once again, thank you for your constructive feedback and we look forward to welcoming you to Dorsett Regency Kuala Lumpur again in the near future.

Regards,
Kavitha Parthiban
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Kuala Lumpur

Address: 172 Jalan Imbi | Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Luxury Hotel in Kuala Lumpur
Price Range: $52 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Kuala Lumpur 4*
Number of rooms: 322
Official Description (provided by the hotel):
Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more   less 
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Also Known As:
Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
Regency Kuala Lumpur
Kuala Lumpur Regency

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