After Check out from Federal Hotel and hoping that Dorsett is better but is not to the expectation as 4star .
Not even 10mins, I open tap water from the sink the water is leaking like raining in the room.
Call operator and operator connect me to HK and the staff apologies to me and send a technician to the room.
While he trying to fix the pipe my friend downstairs wanted the additional key for the room.
I understand the security reason and the staff at reception male guy call me for security check and request me to come down
to reception but I told him I just check in and the pipe was leaking and the technician in room so I told the receptionist
to do copy card as I feel not safe to leave the technician alone in the room and come to lobby.
The male receptionist was quite rude and he very concern about the key card saying that makesure I returnback the card.
At last he gave the room card and my friend who was at receptionist saying he was really rude.
After 20min the technician informed he unable to do and need to call plumber. He went out. After 15mins no any staff came and we can’t
Use the toilet. Call Duty Manager not around and Call Front Office Manager not around also at last leave a message to Operator to call back.
A male manager call me and he apologies to me and offer us another room. Really appreciate and we move to room 1502.
Room 1502 looks fine but after take shower bathup stuck and is seems like flooded call technician again and he repaired but we went out.
After we came we notice that bathup was fix but the is looks dirty and nobody clean at last we clean.
Is 2 queen size bed and in my bed got baby cockroach, emergency light not working.
Since we stay 1 night we never complaint about room 1502 but we feel that the Manager should check the room first before giving to the guest
As we already have problem in room 2102.
We check out from Federal hotel because the rooms looks like old so we decided to shorten our stay and booked under Agoda to deluxe room which cost as
RM300.65nett Room only per night in Dorsett. But the cleanness of Dorsett I think Federal looks old but clean not dirty.
Dorsett Coffee house order 2 cup of Ice cream after our meal and it takes 20mins till we call the waitress and ask her where is our ice cream.
I feel Federal is better and clean also the staff are very friendly compare to Dorsett.
- Official Description (provided by the hotel):
- Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more less
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- Also Known As:
- Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
- Regency Kuala Lumpur
- Kuala Lumpur Regency