Chose hotel for its location and nearby facilities, like the mega mall and accessibility to popular attractions. Stayed for 2 nights.
Initial impression during check-in was not at all pleasant as the staff was 'cold' and unresponsive to queries. Never mind, we were there to relax, so let it be. Amenities in the room was sufficiently stocked. Hot water (shower) was not hot; reported to Reception but instead of advising us on a solution, they just said cannot help much as hotel was full. (I did not ask for room-change but attention to the hot water supply). Anyway, let it past as we just wanted a 2 nights of relaxations.
The next morning, as we were leaving the room and informed the maid that there was no shaver in the bathroom.
We were out till the late evening where the Superb Experience was discovered. We found a note written by the Maid, welcoming us to the hotel, wishing us a pleasant stay, etc.... That was something that Service Is all About. That note from the Maid totally erased all the unpleasant encounters the day before.
It really takes a diligent and committed staff to make a difference.
This Memory of the Maid will surely bring us back to the hotel again when in KL..
- Official Description (provided by the hotel):
- Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails. ... more less
- Reservation Options:
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- Also Known As:
- Cititel Mid Valley Hotel Kuala Lumpur
- Cititel Mid Valley Kuala Lumpur