Would not back here for next time. Service provided absolutely poor and terrible. Room provided was poor as the air condition was not working well. Waited technician to fix for long time. He came in late at about 11pm and told it will be fine after 10 minutes. Unfortunately it still the same. This shown that they provide customers with DAMAGED ROOMS and never went through any maintenance check up for rooms. Some customers were complaining on:
1.Problems on door cards
2.Water flow was yellowish or brownish
3.Clogged drains that make customers unable to take their shower
Some of customers asked for changing new rooms, they refused and asked to be waited for technician check up. This incident happened on 14 December at night around 10pm.
- Official Description (provided by the hotel):
- Royale Chulan Bukit Bintang (formerly known as The Royale Bintang Kuala Lumpur) is located in the heart of Kuala Lumpur’s Golden Triangle. Our location is within a short walking distance of the monorail stations and major shopping centers including Sg. Wang Plaza, Times Square, Lot 10, Starhill Gallery, Pavilion and the entertainment hub along the famous Bintang Walk. With a choice of Superior or Deluxe rooms, Executive Suites and The Royale Suite, each guest room has individually controlled air conditioning, telephone with voicemail, hairdryer, remote controlled TV with BBC cable services, coffee and tea making facilities, personal safe as well as broadband internet access to our Club floors. The hotel’s Executive Floors consist of the Royale Club rooms, Deluxe Club rooms, Executive Suites and Royale Suite. Privileges include continental breakfast, evening refreshments and all-day coffee and tea served at The Royale Club Lounge. ... more less
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- Also Known As:
- The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
- Royale Bintang Kuala Lumpur
- Royale Bintang Hotel Kuala Lumpur
- Kuala Lumpur Bintang Hotel