On reading the reviews here decided to try and confirm my room just before travelling even though it had been confirmed months before - phoned fom London 3 times only to have the phone put down on me 3 times..On arrival after an 18 hour journey with our 3 young children was told that the prebooked double and triple adjoining rooms were not available and they onbly had 2 twins on different floors. After quite a long heated discussion we were moved to the residences side of the hotel only to be asked to pay an extra £25/night for an extra bed as their apartment only had 4 beds in it...No-one showed us to the room - it took us quite a while to work out how to use the lift - you need to swipe a security pad in the lift with your keycard!
I was certainly not the only one going through this same process when we tried checking in.
There was no-one to help us with the bags and generally a reception of totally disinterested people who appeared not to really care whether we got our rooms or not.
The hotel is in a good location but even though we were on the 29th floor it was very noisy - we were woken up at 4.30am by passing traffic and all the surrounding building works adds to the noise from pretty early.
One other thing - the hotel only has quite expensive buffet meals.
I will never return to this hotel and would strongly recommend that anyone who stays here tries to get their rooms doubly confirmed before their arrival...we very nearly found ourselves in a very difficult situation.
The duty manager the following morning sorted out our issues very quickly but beware someone will arrive with a confirmed booking and not be given a room...
- Official Description (provided by the hotel):
- Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more less
- Reservation Options:
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- Also Known As:
- Swiss Garden Kuala Lumpur
- Swiss Garden Hotel Kuala Lumpur