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“Great hotel”
4 of 5 bubbles Review of Swiss-Garden Hotel

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Swiss-Garden Hotel
Ranked #98 of 340 Hotels in Kuala Lumpur
Kolkata (Calcutta), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel”
4 of 5 bubbles Reviewed November 6, 2012

We booked a family room for two nights during peak holiday time. During check in, we were offered two rooms with a connecting door. It was really value for money since our daughters loved to have a separate room with attached toilet. The rooms were clean and service was great. The buffet breakfast was nice. The staff were friendly.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kausik_Gh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 26, 2012
Dear Kausik_Gh

Thank you for staying with us during the month of October and we are pleased to receive such good feedback on our family rooms which are not only popular but also practical for families as the separate rooms provide you with a touch of privacy.

We look forward to welcoming you and your family back to our establishment in the near future.
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1,196 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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Reduit
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Nice hotel with nice staff, helpful. Also, great location near bukit bingtan. Loved my journey in Malaysia. The breakfast was superb. The staff was helpful with the tours. The hotel seems to be old, but quite well maintained. There is a shop just in front of the hotel in case anything is needed.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Yashwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear Yashwan

Thank you for taking the time to post your experience with Swiss-Garden Hotel & Residences Kuala Lumpur. We look forward to welcoming you back on your next visit to Malaysia.
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adelaide
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

Our room was just how it was pictured on your website we were in a suite in the residencies . We were on the 32nd floor had a great view. The room kitchen bathroom and sitting room were all extremely clean and well maintained but could do with a few more cooking utensils. The staff through out were all friendly and helpful. Khea from Taste restaurant was particularly good and the breakfast staff were great. All in all we had a great time. Just a short walk to dining, markets and Bu-kit bintang shopping area. The price with breakfast was really good.

Room Tip: book the suites in the residencies and ask for a higher floor great views and no noise.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mugglecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear mugglecat

Thank you for staying with us and for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed October 27, 2012

I just came back from my trip. This is my first time staying at Swiss Garden Hotel, it was booked by my friend.

I arrived at hotel pretty early (7am) due to night coach ride and place our bags with the hotel then proceed with our itinerary. The lobby was nice and cozy. The ladies toilet near the lobby had this weird smell, I think the ventilation system is not very good.

We checked in around 6pm in the evening. The room is clean and modern, quite like the design. Just that the room is a bit small as we had 3 person in a room. We also requested for extra towel and pillow which the room services people provided swiftly.

The location of the hotel is pretty good, walking distance to shopping places like pavilion, lot 10, bukit bintang, sungei wang, chinatown. The street behind the hotel connects to Jalan Alor, which is a street of good food.

Hotel also provided shuttle bus services to some tourist attraction point like KLCC and Chinatown.

There's a swimming pool at 3rd level of the hotel, but it is quite small. If you just want to go for a dip, it's not bad.

Overall, I like this stay-over at this hotel and the service they provided.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vieon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear vieon

We are pleased to hear that your stay with us was enjoyable and we are very grateful for the valuable feedback.

We look forward to welcoming you back to Swiss-Garden Hotel & Residences on your next trip down be it with family, friends or by yourself.
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Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 24, 2012 via mobile

Good loocation, very poor housekeeping service. 2 nights to go and can't wait to check out.
Bed sheets are torn. Housekeeping forgot to put towles one day and did'nt change the sheets the next day. TV channels are not setup properly, only 1 or 2 channels are working others need retunning. Got a smoking room and not an ash tray in sight. Bath tub needs repair and cleaning, shower curtain is filthy.

Helpful?
Thank L S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wong_008, General Manager at Swiss-Garden Hotel, responded to this review, November 6, 2012
Dear L S

It is sincerely regretted that the housekeeping was not up to your expectations and we shall double our efforts to improve and maintain the standards.
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Travelers are raving about these Kuala Lumpur hotels

Stockholm, Sweden
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

We had stayed at Swiss-Garden 5 years earlier and were very satisfied. Now in Kuala Lumpur for the second time I guess we had a bit higher expectations, and unfortunately this hotel did not live up to them. The location is still alright not too far to the shopping streets, and Chinatown as well as local food streets are nearby. The rooms, on the other hand, have aged significantly and are in need of a refurbishment. The breakfast was not what it used to be either; the basic options are there but that's it. And the bar with the entertainment was now almost empty on both nights. As there are many other excellent and cheap accommodation options available in KL, I would try one of those first.

Room Tip: High floor perhaps, but they all seem quite similar.
See more room tips
  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank makkipakki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 7, 2012
Dear MakkiPakki

Thank you for coming back to Swiss-Garden however we are a little disappointed to hear that your 2nd time experience with us was not as pleasant as your 1st one. We have noted your comments however and shall work hard to rectify any area(s) of shortcoming.

Have a pleasant day.
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Earth
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 bubbles Reviewed September 30, 2012

Stayed at this hotel for 5 nights. I didn't really have a choice with the hotel since it was booked for me for a work trip. For this price, I'd have chosen somewhere else in the KL golden triangle area. Given, this hotel is closely located to Petaling St (KL's chinatown) about 10min walk along dusty busy road past an abandoned construction site and the busy messy Sentral bus station; and it is near Jalan Alor food street about 5min across the road and through that road to Bukit Bintang but at the older end so its not that great. I didn't feel too safe walking back after dinner. Other than that, it's not that close to anything else, and as previous viewers noted, i wouldn't advice to walk around the area too late at night and the cab driver at the hotel accost you once you're out.

Check-in was very slow, one of the slowest i've experienced - over an hour. I was assigned a smoking room (very heavy smoke smell) even though i asked for a non-smoking room. and had to wait close to half hour before someone came to change me to another room which was so much better.

The cleanliness of the room is passable. But i've had one day where there were old stains on the bath towel, another day there were holes in the bath towel - really, please change your old towels! We received newspaper every day which was good. No wifi in the room, only wired broadband which is chargeable at RM10 per 24hr. but you can get free wifi at the business lounge on 11 floor (this was not advertised i only found out when i asked the business lounge).

But this takes the cake... for two consecutive nights, the public announcement system went off around 2-3AM in the middle of the night. first night was some kind of indian music, second night was a sound check (test test... test test... and some malay words). i called up the front desk and apparently a few people had already called. two nights of disrupted sleep = two cranky early mornings. not the way to go for a working trip.

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soj0urner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wong_008, Manager at Swiss-Garden Hotel, responded to this review, October 2, 2012
Dear Soj0urner

We are disheartened to learn of your negative experience during your business trip last month in which you stayed with us.

Location wise, we are quite centrally located and our friendly concierge team can assist you with transfer arrangements. However, we would like to clarify that the taxi drivers outside the hotel are unfortunately beyond our control. We have brought this matter up to the attention of the relevant local authorities and will continue to do so if and when a complaint arises.
In the meantime, we would recommend using the services of the hotel limo counter which provides much better taxis and the price is only marginally higher than normal taxis.

We are constantly training our front line associates to be more cognizant of the needs of our valued guests. However, the service you encountered does not reflect the premier service standards we deliver and any shortcoming is sincerely regretted.

Wi-Fi is available in the Residences and also all our F&B outlets for a very nominal fee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Garden Hotel

Property: Swiss-Garden Hotel
Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#64 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Official Description (provided by the hotel):
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur

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