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“Great Executive Lounge!”

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The Westin Kuala Lumpur
Ranked #29 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
213 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
“Great Executive Lounge!”
Reviewed May 7, 2013

Great hotel located in the heart of KL, excellent service with a executive lounge that is top class.
Rooms very comfortable with good facilities bathroom excellent large beds very comfortable so good nights sleep.....food choices excellent with a choice of very good restaurants, a brilliant welcome from all the front of house staff.....

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 8, 2013
Greetings Kate S

We thank you for the great feedbacks - it's always good to hear that our guests enjoy themselves during their stay.

Take care and look forward to welcoming you back soon.

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (448)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 1, 2013

I checked in on the 27th April 2013 for four nights. I must commend the excellent level of service which I was greeted with. Walking through the door, I am pretty sure I was greeted by at least five staff members and was pointed to the reception area. When I presented my passport for check in, the staff member realised I was booked into the executive room and this is where the service level jumped a notch. I was kindly escorted up to the third floor for express check in and I was also impressed by the quality of the executive lounge. Food was excellent with a free flow of non alcoholic beverages. I have been to a few business lounges and I would rate this one as one of the highest.

I must make a special mention of a staff member in the executive lounge who goes by the name of Said. Those of you who have been served by him will understand what I mean. Fantastic individual with exemplary customer service skills. Well done to Westin HR for employing excellent individuals.

Bedroom was five stars as expected. Clean, spacious and the view of the twin towers on the 33rd floor was priceless especially during the evening.

This is my fourth stay and there will definitely be a fifth! Should really become a hotel member...

Thank you for another memorable trip.

Room Tip: Ask for a twin tower view if possible. You certainly will not regret it.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dchin038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 2, 2013
Greetings Suhaila K,

Thank you for your support and we are truly grateful.

We do hope you stay with us again should your travels bring you back to Kuala Lumpur.

See you again.

Take care and be well

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
127 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 30, 2013

Hotel is in a great location. Staff was very friendly and accommodating through out the stay. Breakfast buffet was good and location is walking distance to major shopping and eateries. Hotel had a shuttle to the Twin Towers which was a bonus. Overall a great stay!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suhaila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, May 6, 2013
Greetings Suhaila K

We thank you for taking the time to review our hotel and it's always good to hear that our guests enjoy themselves during their stay.

Please come back again whenever you return to Kuala Lumpur.

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
183 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed April 29, 2013

This is an excellent conference hotel and good for families too. Bedrooms are large and well equipped. Amazing selection of food, although some left out for too long. Breakfast has chefs making omelettes of choice and most meals cater for Indian, Chinese, Malay, Japanese, American, Central European tastes. Great choices. Staff are friendly and helpful and it is pretty central to most of KL.

Room Tip: If you want KL views, ask for high rooms on the front of the hotel
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toddy098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, April 30, 2013
Greetings Toddy098,

We are extremely delighted to hear you had a renewing stay.

Thank you for your support and we look forward to welcoming you back to the hotel soon.

Take care and be well

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 27, 2013

We stayed here for two nights and then one night on our way in and out of KL and it was such a comfort. As always, the bed can't be beat! Staff was always incredibly friendly and the location was very convenient. The WiFi was a bit expensive (considering other SPG properties offer it to members free if charge), but worked well. I do wish that the doormen had helped us find a cab who would turn the meter on to take us to the Batu Caves, as he just put us in one and we had to get out and find another one who'd turn the meter on.

Overall, it was just what we needed and would stay here in KL anytime!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, April 29, 2013
Greetings Lindsey S,

Thank you for the feedback on your stay with us and we are pleased that your overall experience was a pleasant one.

I will ensure the comment you have shared with regards to the taxi is addressed immediately.

My team and I look forward to welcoming you back to The Westin Kuala Lumpur.

Take care and be well

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 21, 2013 via mobile

I've stayed at this hotel many many times and have always enjoyed my stay here. On occasions the hotel have even upgraded me to a corner suites and these are huge comfortable rooms.

The regular rooms are excellent too. The beds and pillows are especially comfortable and ensure restful sleep. The bathrooms are huge with both bathtubs and separate showers which are good to have. The closets are big too ensuring enough room for your clothes.

The dining options are just OK though. But due to the hotel's location in Bukit Bintang, dining is not an issue with all different options for all budgets taken care off. You have the restaurants in the Starhill, Pavilion and even the world famous foodie heaven Jalan Alor to choose from.

Really great hotel to stay in and fantastic location to boot.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, April 23, 2013
Greetings Kamarol,

We would like thank you for taking the time to review our hotel - it's always good to know that our guests enjoyed themselves during their stay with us.

Should your travels bring you back to Kuala Lumpur again, we do hope you would come back to visit us again.

Take care and be well

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 21, 2013

Much better choice than my other stay in KL. Very clean, great location and an amazing Club Lounge.

Location: Convenient location close to lots of shops and restaurants.

Room: Very nice. Clean. Efficient and good working space. Only complaint is a very poor design of the bathroom sink. Pretty much causes splatter no matter how you use it... faucet is poorly aligned and cheapens the bathroom design.

Bed: Very comfortable as can be expected from a Westin.

Cleanliness/Condition: Good.

Service: Very helpful.

Food options: The club/bar on the main level is very cool and different for a business hotel. Didn't try any of the restaurant options. The Club lounge is exceptional with great service and food options.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AAEXPFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, April 23, 2013
Greetings SuperNaturalBC,

We thank you for staying with us and for taking the time to share your experience - happy to hear our team were very helpful.

With regards to your comment about the bathroom sink, we truly value this and will definitely work with the engineering team to see how to improve this.

Once again, we appreciate your feedback and look forward to welcoming you back soon.

Take care and be well

Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Kuala Lumpur

Property: The Westin Kuala Lumpur
Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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