Hotel was perfectly located in Bukit Bintang, opposite Pavillion mall and close to the other shopping malls. The monorail is a short walk down the road, making it easy to access other parts of the city. From Pavillion mall, there is an air-conditioned pedestrian walkway that goes all the way to KLCC. It's about 1km and quite an easy walk.
Service was mostly excellent. Everyone greeted you with a smile. Had some issues with check-in as I had booked through Agoda but did not print out the hotel voucher. In other hotels we've stayed in, we've been able to check-in with just our passports. This time I was asked to use the computer in the Executive lounge (we were using the Executive floor check-in as downstairs was too busy) to log-in to my email to print out the voucher. A bit strange.
When checking in, we requested a late-checkout the following day as we had an 11pm flight. The lady at Reception advised us we could check-out at 2pm, but to re-confirm with Reception the following day. When we called Reception the next day they seemed quite reluctant to give us a late check-out, and eventually said we could check-out at 1pm. We repeated what we were told on our first day, and they eventually agreed to 2pm. I would have expected them to have made a note on file, or taken the initiative to contact us to confirm the check-out time.
We stayed in a Premium room. The room itself was spacious. Especially liked the large bathroom, with the separate toilet, walk-in shower, and bathtub. Bed was very comfortable, but the comforter and top sheet had visible stains. Room was modern but showed signs of poor workmanship.
Pool area was nice with plenty of sun beds. Iced water and reading materials are provided. Didn't use the gym but it looked like new equipment.
Overall, had a pleasant enough stay, but will probably stay elsewhere next time.
- Official Description (provided by the hotel):
- The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more less
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- Also Known As:
- The Westin Kuala Lumpur Hotel Kuala Lumpur
- Westin Kuala Lumpur
- Kuala Lumpur Westin