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“Homely 5* hotel located in the heart of KL shopping paradise” 4 of 5 bubbles
Review of The Westin Kuala Lumpur

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The Westin Kuala Lumpur
Ranked #27 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
singapore
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Homely 5* hotel located in the heart of KL shopping paradise”
4 of 5 bubbles Reviewed November 12, 2012

Stayed at Westin for one night on a short stopover from Ipoh to Singapore. A highly reliable hotel chain - reason for us to select this hotel over Ritz, JW and Grand M which are all around the Golden Triangle.

1. Location - opposite Pavilion where one can find high quality shopping and wide variety of food. Round the corner of other shopping malls - Sungei Wang, Farenhite, Lot 10, Starhill Gallery, etc. Famous food street, Jalan Alor is also within 5 minutes walk. This location beats KLCC and Jalan Ismail/Ampang hands down!

2. Rooms - spacious, comfortable beds, huge bath area (separate shower and bath). The TV program selection is limited though. DVD player is provided. Lots of bottles of mineral water are provided free of charge. Amenities are comprehensive. Their in house white tea toiletries are amazingly soothing to use.

3. Hotel facilities and service as usual like the standardized 5* hotels. Concierge/Service Express did give a piece of wrong information - Jetstar flies out from KLIA and not LCCT, pls note. Also we were also booked in at the wrong date by the front desk manager but the duty guest relations quickly rectified the error so no fuss over this. Overall service is very good. However the turndown service is so-so, the bedsheets are a bit crumpled however this is not a big turn off for me. However I am more impressed by my stays in other 5* where they provide some items like choco and Teddy bears at ur bedside.

4. Transport - 8mins walk to LRT. Plenty of taxis - be it mid-valley or KLIA can be chartered at a fair and flat rate. My advise is to take taxis from hotels to avoid the hassle of haggling especially they do not want to use the meter.

5. Value - cheap compared to other international 5* price. Grand Millennium is cheaper and around the same area but I personally prefer Westin since I am a Starwood member.

Would return to Westin in my next stay - a very homely feel overall. Nothing pretentious.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank catteaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 20, 2012
Greetings catteaa

We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their stay.

My team and I look forward to welcoming you back to your 'home away from home' soon.

Take care and be well


Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,290 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (439)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Perth
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 10, 2012

the only place i liked was the new club lounge ,brunch was way to much , 5 senses looked good did not try.rest was average, room not so great, looks tired. room carpets look worn out, cleanliness not upto standard stuff left over in room , i would have loved to have some extra tea coffee in the room, kettle or water was bad as it smelt terrible. probaly the chemical used to clean the kettle.

Room Tip: higher rooms
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wifsys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 20, 2012
Greetings wifsys

We thank you for taking time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.

We are definitely looking at the possibility of conducting a major renovation but will not be able to communicate an accurate time now.

Our Manager - Housekeeping has been informed about the room cleanliness - please accept our apologies for any inconvenience caused.

Once again, thank you for sharing your thoughts and look forward to welcoming you back soon.

Take care and be well


Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

It was a family trip between 23-26 Dec 2011.
Arrive at the dawn on 23 Dec as we were started off our 4hrs of midnight drive from Singapore. No hassle during the check-ins and manage to catch the breakfast.

The breakfast was quite a demand and always had to queue and wait for the banquet manager to showed us our table. At one of the day, we had to sit at the bar table to eat. Probably the hotel was fully-booked during festive season.

Rooms was excellent, spacious and had a good view.

Hotel location was just nice opposite a luxury mall, The Paviliion. You can also easily find other malls and shops along the Bukit Bintang road such as Fahrenheit 88, Sephora, Lot 10 etc. It is also a walking distance to the LRT train station.

No worries on food as you can easily find restaurants, cafes and fast food within the district.

However, the road is always busy especially during the daytime. Will need skills to get the car out from the hotel onto the main road, as cars are just bumper to bumper between 12pm - 6pm. Best to take public LRT to move around KL.

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Khasdila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 20, 2012
Greetings Khasdila

We thank you for taking the time to review our hotel and happy to know all of you had an enjoyable stay.

My team and I look forward to welcoming you back this Christmas

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed November 8, 2012

The Westin Kuala Lumpur is only to be outdone by the Westin Beijing, which is a newer property. The staff, location, and especially the price are top notch. The new Executive Club is gorgeous, and the breakfast spread there was more than sufficient. A solid selection of canapés is available each evening, along with complimentary beverages. The main restaurant's breakfast spread is more diverse, but some of the staffers there weren't tremendously outgoing, so we opted for the lounge instead. Internet speed is A-OK, and the Pavilion Mall just across the street has everything you'll need, including some excellent restaurants.

Room Tip: The Westin Suites are a solid choice.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank zshonig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 8, 2012
Greetings zshonig

We thank you for the great feedbacks except for the challenges faced during breakfast one morning, which I believed has been resolved.

My team and I look forward to welcoming you back soon.

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipoh, Perak, Malaysia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed November 7, 2012

This hotel was very very noisy hotel. The staff were very unpleasant and service was slow. They even woke me up in the middle of the night. The hotel room was not very clean. I will not stay here again.

  • Stayed September 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Umaruban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 8, 2012
Greetings Umaruban

We thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations you have expected.

I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve our overall services. Please feel free to contact me at westin.kuala lumpur@westin.com. I look forward to hearing from you.

Take care and be well


Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gosier
Level Contributor
74 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

As SPG gold member, we were upgraded to a residence apartment. Very large with living room, kitchenette, office. Unfortunately, only one sink in the bathroom. Nice amenities . WIFI was not complimentary and it is a pity. We tried the italian restaurant (PREGO). Good cuisine (sea bass in salt crust was delicious)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank amexGosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 8, 2012
Greetings amexGosier

We thank you for the great feedback but unsure if it was made known to you that complimentary wifi is available in all restaurants & bars, lobby and lower lobby.

Happy to hear you had an enjoyable dining experience in Prego.

Look forward to welcoming you back soon.

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 5, 2012

My husband and I stayed at the hotel during a weekend trip to KL. Unfortunately, I must say I was a bit disappointed. The building and the rooms need renovation and could be more clean, the breakfast was average (good variety of food but the personnel could have been more service minded). The hotel service in general is ok and the location is good. Nevertheless, I would probably not stay at this hotel again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review, November 8, 2012
Greetings SannaN

We thank you for taking the time to review our hotel and regret to note that our services and facilities did not live up to your expectations.

Despite our constant efforts of maintaining our building in a good shape, it is a fact that our hotel is growing older. We are definitely looking at the possibility of carrying out a major renovation but unfortunately we are unable to communicate an accurate date.

I have personally spoken to the team concerned about service attitude and sincerely hope that you would give us an opportunity to welcome you back.

Take care and be well



Hratch Khatchanian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Kuala Lumpur

Property: The Westin Kuala Lumpur
Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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