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“Excellent hotel in KL”

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The Westin Kuala Lumpur
Ranked #25 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed November 4, 2012

My husband and I have just returned from a 3 night stay in Kuala Lumpur. The Westin actually made our stay in this city and we would happily return to this hotel again. The staff were very polite, friendly and attentive. The breakfast was excellent as was the hotel's location for sight seeing and shopping at all the malls. A first class hotel with excellent service.

Room Tip: Try and get a room with a view of the towers.
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  • Stayed: October 2012, traveled as a couple
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Thank DeeDee444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings DeeDee444

We thank you for the great feedback and extremely delighted to hear you and your husband had an enjoyable stay but most importantly our staff provided personal, instinctive and renewing experiences.

All of us here look forward to welcoming you back when you return to Kuala Lumpur.

Take care and be well



Hratch Khatchanian
General Manager

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1,590 - 1,596 of 2,630 reviews

Reviewed November 3, 2012

The Westin was the perfect hotel for our 2 day stopover in KL. everything about this hotel is grand. Beds are incredible, rooms are immaculate, buffet breakfast will blow your mind. Staff were so helpful. Will definitely return.

Stayed: October 2012, traveled with friends
1  Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings Adam M

We thank you for your support and extremely happy to hear you had a great stay experience.

All of us here look forward to welcoming you back whenever travel plans bring you back to Kuala Lumpur.

Take care and be well



Hratch Khatchanian
General Manager

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Reviewed November 1, 2012

I stayed in Westin hotel for three nights. It is located in the walking district of Kulala Lumpur that is Bukit Bintang. Most of the Malls are located in this area and therefore this area is considered very lively. Rooms are spacious and clean. There is nice and modern swimming pool. Staff was polite and helpful. Buffet breakfast was very tasty and world class. Overall I was satisfied with my stay at Westin Hotel and will definitely go there again.

  • Stayed: January 2012, traveled as a couple
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Thank Akashbansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings Akashbansal

We thank you for staying with us and taking the time to share your experience - very happy to hear you had an enjoyable stay but most importantly our staff were polite and helpful.

Look forward to your return.

Take care and be well



Hratch Khatchanian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

location - the best, in the middle of bukit bintang.

room - quite spacious. 40' inch flat tv, amazing.

breakfast - the best in kl. crazy selection. had breakfast twice!

service - amazing. bell-boy, front desk, concierge, chef. very helpful

**nothing more to say if u've been to any westin hotel in the world. truly up to their standard. worth every penny.

Room Tip: ask the view facing jalan bukit bintang.
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  • Stayed: January 2012, traveled on business
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Thank Mr_Toke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

Spent my birthday at the westin from 18th Oct to 20th Oct.
The hotel is right smack infront of the biggest and grandest mall in KL, The Pavillion. Check in was seamless by Ms Seet. She also shared a lot of local food knowledge with me.

Room was spacious and clean... The flowers I ordered through the concierge, Zack and Rain were just perfect... Eva was instrumental in choosing the perfect bloom of roses.

Rachel, the front office executive was very prompt in helping me change the room to a smoking room with a superb view.

Nina was just so nice with helping me in dishing out advise on how to move about around town.

John, the concierge with the golden keys was a walking dictionary when it comes to food and shopping... A must to speak with him when staying there.

Will definitely stay at Westin again just because of the staffs.

  • Stayed: October 2012
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Thank Xavier K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings Xavier K

Wishing you a belated happy birthday and extremely happy to hear our team made your celebration a memorable one.

I will definitely passed on your compliments to the well deserved staff mentioned.

Look forward to your return soon.

Take care and be well



Hratch Khatchanian
General Manager

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Reviewed October 29, 2012

This was my second stay at the Westin in KL, and again found it really lovely. Checking in and out was a breeze, nothing was too much trouble for the staff at any time. The Room was lovely, the bed was sooooooo comfortable, the room was clean and very serviceable. Special mention to Said Ibrahim Assistant Manager Westin Executive Club. A most memorable experience to enjoy the benefits of this little added extra. I would certainly stay there again when we next go for the Moto GP in Sepang. Hotel location was very good, very close to some great shopping centres's like the Pavilion. Centrally located, monorail was easy walking distance. Staff were friendly and helpful on all occasions. Would certainly recommend the Westin.

Room Tip: Go for the deluxe and include the Westin Executive Club. Room had a great view over the city skyline...
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  • Stayed: October 2012, traveled as a couple
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Thank Michelle h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings Michelle H

We thank you for staying with us and delighted to hear you had a good arrival experience - this is how it should feel at The Westin.

Glad you like the bed too - this is our signature heavenly bed.

Look forward to your return soon.

Take care and be well



Hratch Khatchanian
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

This hotel will give you one fine experience when visiting KL.
The room was big, huge bed, nice bathroom, and above all, nice view of KL and surrounded (depends on how high they put you on their room.
The location was head to head with Pavilion and any other interesting shops around bukit bintang, so I think it would be easier for you to have fun and find your necessities.

  • Stayed: November 2011, traveled solo
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1  Thank bnugroho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this reviewResponded November 7, 2012

Greetings bnugroho

We thank you for staying with us and sharing your stay experience - good to hear you had an enjoyable stay.

My team and I look forward to welcoming you back when you return to Kuala Lumpur.

Take care and be well



Hratch Khatchanian
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
Price Range: $124 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Official Description (provided by the hotel):
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin

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