Had to review this hotel even before we checked out!! The friendliness, professionalism, and thoughtfulness of the staff here has made our stay one we will remember forever! We are SPG preferred guests, and found an exceptional room rate for a club suite ($142 Aus per night) for 3 nights, which included complimentary breakfast, afternoon tea, and cocktails and hors d'oeuvres in the evening (among other complimentary services).
Our suite and hotel facilities are everything we wanted and more, but what makes this hotel so memorable is the service of the staff - from the stress free early check in with Raj (and organising a late check out for us too), to the exemplary service we have received from the staff at the Club lounge, particularly Farious, the Club Manager, Winnie, the new Club Supervisor and Amirvi, the trainee. They have made us feel 'special', as if we are the only guests they need to attend to. But, by observing them with other guests, we realise they do this for each and every one of their guests. This ability to make every guest feel special is an art and must require lots of training, as well as a love and dedication to their job! The Sheraton Imperial is to be commended for this. Thank you, your staff are your most valuable asset and should be recognised for their outstanding service. More
- Free Wifi