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“Wonderful 5 Star Hotel”

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #25 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Portland
Level 6 Contributor
151 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 458 helpful votes
“Wonderful 5 Star Hotel”
Reviewed February 16, 2014

After a dismal stay at the overpriced Sheraton Singapore we weren't quite sure what we would be in for at the KL Sheraton Imperial...and what a wonderful surprise!!!
At check-in our Platinum status was immediately recognized, we were thanked by multiple staff for choosing the hotel to stay, provided a late check-out and a suite upgrade, all without even requesting it. The suite was large and spacious. We loved the walk in closet and the gorgeous bathrooms. Our only complaint would be the carpeting in guest rooms and hallways. It is so very old and out of date. As impeccably as all the public spaces and the rooms are maintained, I would make a bet that a refresh on the carpets is at the top of management's list.
The pool and workout facility is wonderful. We thought the pool area was just absolutely lush. The workout area is renovated, large, clean and with plenty of cardio machines in addition to free weights, workout machines, fit balls, free weights. Again, we had no complaints and we made it a point to workout every day.
The club room is one of the best we have visited. There was open bar, along with three different food stations, one staffed by a chef. There were plenty of staff and managers who made appearances frequently. Service was sublime. I would not hesitate in the slightest to encourage any guest to pay the additional to be on club level as this hotel could train a lot of other Starwood properties on how to provide a WOW club level experience.
The breakfast buffet was awesome, one of the largest we have experienced with a multitude of choices on several different islands in the 1st floor dining room. Again, there was an abundance of staff and managers carefully watching over guests and providing impeccable service. Again, I would encourage anyone visiting this property to buy a breakfast package with their room. It is well worth it. Our suite had a lovely view of the Petronis Towers and Menara KL Tower. It was nice but more importantly, we were on the quiet side of the hotel. The front of the hotel is on a busy street and if you are sensitive to sound, request the quiet side of the hotel.
We loved being greeted by the doorman as we entered and exited, which is not always the case at other properties. Once in the lobby the greetings would continue with other staff and managers acknowledging our presence.
One evening we tried the Essence dinner buffet and it was as nice as the morning breakfast buffet with an overwhelming amount of choices and impeccable service. Another evening we attempted to visit Danieli Italian restaurant on the pool deck, but they were unfornately closed for a special event. Since we were not feeling like Chinese (the other in hotel restaurant), we walked down the streeet on the side of hotel and there were several different little restaurants/bars.
Anytime we had a question of the concierge the information was spot on, concise and with perfect directions.
This was one of our favorite hotel stays of any Starwood we have visited. We just wish we were closer to Kuala Lumpur to visit the hotel more often.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank PDXStocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 19, 2014
Dear couple PDXStocks,
we are all thrilled by receiving all your compliments and on behalf of the entire team I would like to thank you very much for this detailed review and all you nice words in regards to our people and quality. Just wonderful and we appreciate that you took the time to post this wonderful feedback and giving us the high rating of 5 stars. Sorry that the Villa Danieli restaurant was closed due to a private party and you didn't have the chance to explore a true Italian experience in SouthEastAsia. However, it is very obvious that you enjoyed our culinary offers starting from breakfast to our Aperitif Hours at the Sheraton Club and always felt well taken care of at any venue. Great to learn that this was truly one of your favorable stays a t a Sheraton property and we hope that even if Portland is far away from KL there is another opportunity to revisit this vibrant city in the future.
Thank you so much for staying with us and best regards from KL.
Stephan Sieberg
General Manager
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (674)
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English first
Vancouver, Canada
Level 6 Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed February 15, 2014

We booked two rooms for a family vacation in early January and had a wonderful stay. Praise-worthy features include the very spacious rooms, large walk-in closet, and very large and updated bathroom. Service from the front desk was excellent. My requests for an extra child rollaway bed and for assistance in changing currency were promptly accommodated. My children enjoyed the outdoor pool for cooling off in the afternoon and it seemed popular with other young families too! One drawback to the location is the noise factor. There is some loud chanting broadcast over load speakers near the hotel before 6 am every morning - a major drawback if you are a jet-lagged North American visitor and just trying to catch up with some sleep at that time. I really wished they didn't have that nearby. On the other hand, we found a good authentic local restaurant an easy couple of blocks away that serves great curry and roti - Restoran Alam Berkat. If you come to Malaysia for its food then you will find the food in such "hole in the wall" little family restaurants to be better flavour and value than any mall-based restaurant.

  • Stayed January 2014, traveled with family
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Helpful?
1 Thank Buffyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear Buffyana and family,
Thank you very much for taking the time to post this review and all the hints you gave to other travelers. Sorry to hear that you were disturbed by the announcements of the mosque nearby and had problems to overcome the jetlag a bit.
It is with great pleasure to hear that our team was always present to support and go the extra mile to make your stay a memorable one and that you and the kids enjoyed the time at the poolside in the middle of the city.
Thank you for staying with us and hope there is a chance to can bring back the family to KL and Sheraton Imperial.
Best regards
Stephan Sieberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
74 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 14, 2014

We stayed here for 3 nights on a family vacation and I used my Starwood points - only 7000 points a night which is great value for a 5 star hotel. Whilst this hotel has been around for a while now, it is very well maintained even by Malaysian sloppy standards. They gave me a club floor room and it was very spacious with a great marble bathroom and best of all a stand in shower. We also had free wifi in the room being a starwood member, although there is free wifi in the lobby also.
Location wise it is not really walking distance to any food stalls although we did walk to KLCC which took about 20 mins in the blistering heat. There is the LRT and monorail just 5 mins away so in hindsight that is what we should have used.
All in all great value for a 5 star hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear family settlervic,
Thank you very much for the ultimate rating of 5 stars and all your compliments. With great pleasure we acknowledge that you enjoy our Starwood Preferred Guest program and made use of points for your stay. we are convinced your family enjoyed our Club Floor and benefits for your 3 night stay and look forward to welcome you again to explore the vibrant city of KL.
Great that you took the time to post this review.
Best regards and greetings from Sheraton Imperial.
Stephan Sieberg
General Manager
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Melbourne, Australia
1 review
Reviewed February 14, 2014

As part of a wonderful holiday in Malaysia (Penang and KL), we stayed at this hotel whilst in KL. Fantastic facilities; our room was excellent-everything you could wish for. The hotel offers a wide choice of restaurants catering for different tastes/food choices. Handy (free) internet availability to catch up on emails, etc. Centrally located within the CBD, nearby public transport allowed access to places such as the nearby night markets near 'Chinatown'. Perhaps the 'stand-out' feature of the hotel was the friendly and very efficient staff-our room was 'spotless', any questions/requests were met swiftly and effectively and food (including room-service) was delicious. Couldn't fault this hotel, and Malaysia? Brilliant! .

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank norrie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear couple Norrie I,
Magnificent, wonderful, brilliant, excellent........we are speechless and proud that we made your stay a very special one and would like to thank you for your compliments in regards to our services, staff and food quality and variety.
Hope you will the chance to visit KL again in the not so far future.
Best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
203 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 14, 2014

What a great hotel. Great staff, good situation - near to useful public transport facilities, good value, lovely rooms, nice pool, and top-class restaurant, what else could one ask for? We will certainly stay here again on any future visit to KL.

Room Tip: Jointing the Starwood Preferred Guest programme (at no change) gives you all sorts of bonus credits...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear couple cycadd66,
What a great review. What else can we ask for ? Thanks a million for taking the time to post all this compliments and recommending our Starwood Preferred Guest loyalty program.
Hope to welcome you soon again to KL.
Best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 6 Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed February 12, 2014

My wife and I stayed at the Sheraton Imperial in KL for two nights in late January, 2014 in a 31st floor Deluxe Twin Tower View Room. The best aspects of our stay included the spacious and elegantly designed room, the luxurious lobby, sitting areas, and dining rooms, the genuinely friendly and helpful service, and the excellent food in the buffet. We especially enjoyed the dinner buffet as there were many stations, each serving a different kind of food: salads, Japanese, Mexican, Indian, Chinese, and desserts. From the enthusiastic welcome by Nixon Chin, to the hard-working and polite bellmen, to the friendly and helpful concierge, to the gracious and personable buffet staff, all the staff made us feel welcome and comfortable.

Even though the Sheraton is not located in the immediate area of KLCC and the Petronas Towers, it is a 5 minute walk to the Dang Wangi LRT and a two stop ride to KLCC. We had stayed at Traders a week earlier. Even though Traders was in a better location with a closer and unobstructed view of the Petronas Towers, we actually preferred the Sheraton for its elegance, service, and food.

The taxi fare from LCCT cost 75 RM in a budget taxi. Going from the Sheraton to LCCT or KLIA airport costs 140 RM in a blue premium taxi. We were told that blue premium taxis, while more expensive, are more comfortable, their drivers much more professional, and their fares regulated by their meters. As we took two budget taxis and two premium taxis on our stay in KL, we prefer the blue taxis for the predictable metered fares, the professionalism of their drivers, and the newer condition of the taxis. The ride takes about an hour each way.

Pros:
- Genuinely friendly staff
- Excellent breakfast & dinner buffet with first class service
- Grand and elegant lobby
- Roomy and well decorated rooms
- View of Petronas Twin Towers and KL Tower
- Fastest wifi of our trip clocked at over 10 Mbps download speed

Cons:
- Not as close to KLCC as some other hotels requiring a 5 min walk to Dang Wangi LRT and a two stop ride.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingFinches07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear Mr./Mrs. TravelingFinches07,
We are overwhelmed with all your compliments and this great review with an ultimate rating of 5 stars. Thank you so much for this detailed feedback and praising our services and hotel so much. It is with great pleasure to receive positive feedback about our team and especially about our great variety of food at the dinner venue with 9 live cooking stations.
Excellent review and we all send best regards and a big Thank You to you both in San Francisco.
Hopefully there is an opportunity for you to visit KL again in the not so far future.
Best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 12, 2014

Another perfect stay at Sheraton KL Breakfast Awesome, Club lounge the best and staff very kind.
We enjoyed our stay so much January 2014 whilst there we booked to go back in March, it is always a pleasure to stay at Sheraton and look forward to many more stays

Room Tip: Suite rooms are excellent
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan_sieberg, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, February 16, 2014
Dear couple Sharon W,
WONDERFUL review and many thanks for the high rating of 5 stars which really makes us proud and we are convinced to exceed your expectations again when you will be back in March and many more stays.
Looking forward to your next visit and thank you for taking the time to post this excellent review with all the compliments in regards to our staff and the Sheraton Club.
Already now we wish you a safe travel from London to KL.
Best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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