After a dismal stay at the overpriced Sheraton Singapore we weren't quite sure what we would be in for at the KL Sheraton Imperial...and what a wonderful surprise!!!
At check-in our Platinum status was immediately recognized, we were thanked by multiple staff for choosing the hotel to stay, provided a late check-out and a suite upgrade, all without even requesting it. The suite was large and spacious. We loved the walk in closet and the gorgeous bathrooms. Our only complaint would be the carpeting in guest rooms and hallways. It is so very old and out of date. As impeccably as all the public spaces and the rooms are maintained, I would make a bet that a refresh on the carpets is at the top of management's list.
The pool and workout facility is wonderful. We thought the pool area was just absolutely lush. The workout area is renovated, large, clean and with plenty of cardio machines in addition to free weights, workout machines, fit balls, free weights. Again, we had no complaints and we made it a point to workout every day.
The club room is one of the best we have visited. There was open bar, along with three different food stations, one staffed by a chef. There were plenty of staff and managers who made appearances frequently. Service was sublime. I would not hesitate in the slightest to encourage any guest to pay the additional to be on club level as this hotel could train a lot of other Starwood properties on how to provide a WOW club level experience.
The breakfast buffet was awesome, one of the largest we have experienced with a multitude of choices on several different islands in the 1st floor dining room. Again, there was an abundance of staff and managers carefully watching over guests and providing impeccable service. Again, I would encourage anyone visiting this property to buy a breakfast package with their room. It is well worth it. Our suite had a lovely view of the Petronis Towers and Menara KL Tower. It was nice but more importantly, we were on the quiet side of the hotel. The front of the hotel is on a busy street and if you are sensitive to sound, request the quiet side of the hotel.
We loved being greeted by the doorman as we entered and exited, which is not always the case at other properties. Once in the lobby the greetings would continue with other staff and managers acknowledging our presence.
One evening we tried the Essence dinner buffet and it was as nice as the morning breakfast buffet with an overwhelming amount of choices and impeccable service. Another evening we attempted to visit Danieli Italian restaurant on the pool deck, but they were unfornately closed for a special event. Since we were not feeling like Chinese (the other in hotel restaurant), we walked down the streeet on the side of hotel and there were several different little restaurants/bars.
Anytime we had a question of the concierge the information was spot on, concise and with perfect directions.
This was one of our favorite hotel stays of any Starwood we have visited. We just wish we were closer to Kuala Lumpur to visit the hotel more often.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur