I am at my second home in KL! Yes, my second home. What makes a huge difference to me, the biggest difference is how the staff recognize and welcome me back every time.
This time around, I want to write about the staff at the Club Lounge. Everyone and I literally mean everyone at the lounge goes out of their way to check if I need anything or if I like the food and help me with my preparations for business or travel. What more could I ask for? I will start by thanking Mr. Ala without whom my stay would be a normal one. I notice how he goes around to make sure the guests whether in groups or solo need anything. Everyone at the Lounge cheers his name when he comes around. He is a swell guy, a real mensch.
Jacqueline, Mumtaz, Gloria, Iza, Christine, Lukita, Saiful, Catherine and every single one of the staff at the lounge deserve a HUGE thank you (for those whose names escaped me while writing this review at 1 am, please know you are all sincerely appreciated, too). I have seen how you take care of each one of us whether young or old and strive to make us delighted each in your own special way. You're the best!!
And to be fair, I need to express the same appreciation to the friendly team members at the reception, concierge desk and Anna at the piano lounge.
I will keep coming back to the Sheraton Imperial in KL for more.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur