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“Excellent Hotel”

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #25 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Dublin
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Hotel”
Reviewed September 16, 2013

We stayed in this hotel for one night but wished we could have stayed for longer. The room was one of the nicest I've ever stayed in, it was very big, really nicely decorated and had a lovely view of the towers. The staff were also great and very friendly. If I was going back to KL this is definitely the place I'd stay.

Room Tip: Try to get a room that's up high with a view of the towers. It's really nice at night.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank traveler123500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 18, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel and we are glad to hear that you will return again to Sheraton Imperial KL.

Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (674)
Date | Rating
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English first
Huddersfield, United Kingdom
Level 5 Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 16, 2013

The sheraton was spacious, clean, affordable and centrally located. Made a great hub to explore Kuala Lumpur city centre.

We could either walk directly into the city or use the monorail with is directly outside the hotel.

The main buffet breakfast was huge and the club breakfast upstairs was more intimate with great views.

Our room had direct views of the Petronas towers, which looked best at night.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Taj s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 18, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel and glad you enjoyed our signature breakfast at Essence and Sheraton Club.

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 14, 2013

I spent 2 days here recently, and will most likely return when I'm in KL again. The staff were professional, spoke English well, and were quite friendly. I paid about $15 USD to get a view of the towers, and I ended up on the 38th floor (if I remember correctly) with a view that was well worth the additional money. The room was clean and comfortable. I actually spent very little time at the hotel, but one plus is that the hotel is located in a place that it's easy and convenient to leave from, or return to, using public transportation. There is plenty of food and shopping within walking distance. I ate dim sum at the Celestial restaurant in the hotel, and it was okay, but I'm pretty critical when it comes to dim sum. I stayed there just about two weeks ago and can't remember any dissatisfaction, so if I had any, it must have been minor.

  • Stayed August 2013, traveled solo
    • Value
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Helpful?
1 Thank Aaron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 18, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. Glad you used the public transportation within our hotel vicinity as it gives easy access during peak hours.

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2013

Big thanks to the operating staff especially in the concierge/reception area.
My S3/S4 Mini’s plug got busted and the battery running low. They helped charge it – from one of their phone’s charger. This personalized service and support is incomparable.
Also I love very much their breakfast which includes unlimited freshly squeezed juice.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Aims168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 18, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel and special mention on our signature breakfast at Essence. Its also good to hear that the team assisted you with the charging of your gadget.

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 10, 2013 via mobile

We were very pleased with our choice, classic hotel, good service with happy and helpful staff. Rooms are a good size plush a bit older but well kept and comfortable. Good location next to monorail and short Taxi ride to main city area.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissingLincPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 12, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel.

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Level 6 Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 10, 2013 via mobile

Located a few steps away from Raja Chulan Monorail station, this hotel is strategically located within KL city, the frequent trains connect you directly to Bukit Bintang the shopping & tourist area of this city. The hotel itself retains the classic elegance with high ceiling lobby, tall windows that allow you to enjoy the hustle-bustle outside whiles you are checked-in by efficient front staff. Deco is luxurious especially the sofas in lobby. I couldn't find fault with the spacious, well equipped room. From the comfortable bed (yes I love big bed!) to the working station, clean bathroom & a small walkin closet, everything is what one expects from a 5-star hotel. One of my favourites in KL.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 12, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. We are glad you enjoyed a good comfort stay with our Sweet Sleeper bed!

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 10, 2013

This was the third time we have stayed at the Sheraton Imperial, and yet again I cannot fault the hotel and its wonderful staff. Everyone goes out of their way to make you feel welcome and 'special'. We stayed in a Club Room, which was extremely comfortable, and enables you to have access to the Club Lounge throughout the day, including 'Happy Hour' drinks and canapes in the evening!

As others have mentioned, the hotel is very close to a monorail station which will take you into the city centre or Central station. The breakfast & dinner buffets are excellent.

A special thank you to the Executive Chef, Rajesh, who remembered us from our last visit in 2011, and was particularly kind to us. We'll be back!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PB60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, September 12, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel and for supporting us again. We believe in recognizing our guests and great to hear from our own guests on such experiences!

We look forward to welcoming you back to the Sheraton Imperial again when you're in KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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