Stayed here for a night during the F1 season. Overall a nice place to stay, but not exceptional.
Location: good (next to monorail) but not great (nothing interesting around here, a bit far from everything else). Around 20 minutes taxi ride to/from KL sentral.
Service: although the staff are friendly, check-in was slow. I had a reservation, but the check-in person still ask for my SPG number, etc. that is all in the booking already (and printed on the booking confirmation paper that I gave). Unlike elsewhere which says "I need your passport and credit card please", this guy ask it one by one, slowly typing and doing stuff in between. To top it off, they try to be cool by sending my luggage to the room without me asking, however it ended up at a different room (!!!). Free internet (that is supposed to be included) is also a bit confusing as it mentioned 24hrs access with a charge when I try to log in, however this is cleared up as I called guest services and was told to just pick the 24hrs and the charge will be waived.
On the good side: the hotel provides free shuttle to few places in the city on certain days, just check the schedule or ask the concierge.
Room: got a room with the twin tower view. Unfortunately the lower part of the twin towers is occluded by another building nearby. Other than the twin tower, the city view is nothing special. The room itself was nice, clean, and roomy, but it does feel old and dated.
Breakfast: the breakfast buffet selection is huge. The noodle soup station was nice, but the soup was not warm enough and the taste was just okay (does not taste like top-notch quality food). Also available are the congee station, Malaysian hot food selection, fruits, etc... even ice cream was available.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur