Upon check in, the woman at the front desk was cold and seemed kind of snobby. I'd wanted to use a Discover card and it didn't go through because Discover had blocked it, not knowing I was traveling to Malaysia. She said when I cleared it up there would be no problem using that card. When I checked out, indeed, it was declined again. I called Discover while at the reception desk and they said I could not use the card there. It was troublesome that the woman at check in specifically told me I could use that card.
The room was fine. Kind of gaudy and a bit dated. When I looked up while showering I noticed two air vents that were literally caked with black gunk. It was pretty gross. There was also mold growing in the edges of the bottom of the shower and caulking coming loose in the shower. The bathroom sink didn't drain properly. A guy came to fix it the first day and it did the same thing again the next day. Paid 24 MYR for room service nachos that came with a big bowl of chips, a bit of cheese and a couple of tablespoons of salsa....not worth 24 MYR.
Arrived a bit late to the club lounge and as I approached the buffet for a bit of a snack, the people just kept taking the food away at a very rapid pace. While they could have said, " I'm sorry, we're closing the buffet, can I get you something?" They just cleared it all away. I literally walked in at 8:00PM, as the evening snacks are ending.
After coming in from the Four Points in Sandakan where everyone was so friendly and helpful, this place was just cold and not very welcoming.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur