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“Very good hotel in KL”

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #26 of 345 Hotels in Kuala Lumpur
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very good hotel in KL”
Reviewed January 9, 2013

We stayed at Shangri la for one night as a stopover. As a starwoods preferred I was upgraded to a nicer suite on the starwoods levels.

Rooms were well appointed as expected, with no real surprises.

Location was good. There are pubs, clubs around the corner, plus a pappa rich for some cheap Malaysian fast food.

Not much to add other that the hotel is a well priced 4/5 star hotel, like many in kl.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank alui47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel.

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,152 reviews from our community

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Chicago, Illinois
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 9, 2013

Once again the staff proved that they are one of the best. The property is very well maintained. The decor is nice. The rooms and bathrooms are spacious including walk in closets. The buffet breakfast, lunch and dinner has a wide variety of selections.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJ008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. Glad you also enjoyed our signature breakfast at Essence, lunch and dinner buffet.

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2013

four days in KL , good rooms, very good service and excelent price /quality ratio
found no glitches that you could pin on the hotel
very good location for every attration in KL , taxis are cheap and theres a skytrain around the corner. if you are beaten off by the city the pool and the spa take it out of you

Room Tip: up on club levels , it pays the difference to have a breakfast up on club rom
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmf68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. Glad you also enjoyed the Club Floor benefits!

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
118 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 7, 2013

Overall a good hotel to stay in for business travelers. Food available 24 hours just outside the hotel so you don't have to pay expensive prices for supper. The only thing to look out for is the thumping music from the clubs which are just next to the hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dustbusters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. For the noise issue, we are forwarding a note City Hall to help us in curbing the noise level.

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2013

We stayed here for a few nights in December 2012.

We had arrived on the overnight train from Singapore so arrived very early (and without sleep) and we were delighted to be able to check in at 7am in the morning. Hotel also very accomodating about a late check out.

Pool side was nice, a good respite from madness of KL traffic etc.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel. Glad we also managed to do the early check-in and out due to our occupancy level!

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 6, 2013

I am deeply disappointed by the services of Sheraton Imperial Kuala Lumpur Hotel during my 5 days stay including New Year eve. Recently I stayed 5 nights at this hotel. Every night I was kept awake due to the loud noise coming from the nearby night club which continued – daily -till morning 4.30. Finlay I called to the reception to complain about the noise on 2nd Jan at 4 AM. I received a call back from the “duty manger” at about 4.15 AM who was rude and arrogant. “I can’t walk into the night club and ask them to stop the music for your behalf” was his early morning response.

Room Tip: Ask specifically for quieter rooms..
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JThomas994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2013

The location is ideal -near to the monorail, many local food around the area. There's no shopping/malls within walking distance if that's what you are looking for. It's my 3rd time here and i always liked that the rooms are so spacious, big bathroom and rooms are usually on high floors so you get a really great view too. We tried the Christmas Day brunch buffet and it was truly the best. Great atmosphere, variety of delicious food & lovely desserts. Highly recommended!

The only thing that was a shame was that i was surprised that they do not provide complimentary on-site car parking for in-house guests. That wouldn't be such an issue tbh if it wasn't for the crude front desk supervisor who look visibly annoyed when we enquired.

Overall i will be back to stay as it was good value for money.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misswander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 15, 2013
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur. We appreciate your positive comment about the overall experience at the hotel, especially the Christmas buffet lunch. Also, thanks for sharing the car park issue you had with our internal associates. I have personally shared this with the concierge team to ensure address all guests needs with a warm hospitality.

We look forward to welcoming you back to the Sheraton Imperial again if Kuala Lumpur is part of your travel plan. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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