I have reasonably good experience at last visit. I am disappointed at this stay with multiple malfunction. (1) no room upgrade though SPG member. By the time I checked into room and realised I was given a standard room, I was too tired to make request. There was no fruit basket or newspaper though I presented my SPG card. (2) Air-con not working. Technician tried but unable to fix. (3) Housekeeping did not clean up the mess left behind by the air-con technician. (4) Operator did not record the failure to fix the air-con, request for duty manager's attention and enough sniped when I asked. (5) Telephone message system does not work.
I would likely return due to corporate arrangement. I hope the hotel is not taking corporate client for granted.
- Official Description (provided by the hotel):
- Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more less
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- Also Known As:
- Sheraton Kuala Lumpur
- Kuala Lumpur Sheraton
- Sheraton Imperial Kuala Lumpur