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“Clean tidy and near to public transportation” 5 of 5 bubbles
Review of Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #28 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
“Clean tidy and near to public transportation”
5 of 5 bubbles Reviewed January 6, 2012

Value foe the money that I paid. Clean and tidy hotel.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,941 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (627)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
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English first
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 2, 2012

I loved the hotel, decent, clean, nice staff and great service. However the breakfast if one of the best I have ever experience. I am also from Islamic faith, so I could eat anything! Great variety, freshness and lovely drinks.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Khalilaleker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 6, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur! We really appreciate your positive comments about the our staff, the great service and our signature breakfast at Essence's Restaurant. We look forward to welcoming you back to the Sheraton Imperial in the future. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 2, 2012

I have been staying at Sheraton Imperial Hotel for 8 days today and extending it for another 11 days because the hotel staffs make me feel like I am home. Mr.Nixon Chin, Mr.Kuhan, Mr.Derrick (Front Office), Mr.Jayamathan (Supervisor Essence Restaurant), have gone all the way to help and assist me and my guest in everything, the employees from the doormen like Mr.Azam to the securities like Mr.Uttam always welcoming and friendly. Food is always warm and nice no matter if it breakfast or lunch or dinner. Loving the nice new and old touch in the architecture. Will spread the words about this hotel to family and friends whenever they want to visit Kuala Lumpur. Overall WELL DONE SHERATON IMPERIAL KUALA LUMPUR HOTEL AND STAFFS AND MR.CHUCK ABBOT! Thank you for everything from Suliana and Bevv.

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Suliana_Larasati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 3, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur! We really appreciate your positive comments about the friendliness of our staff, the restaurants, the architecture and for mentioning many staff who have made your stay special. Thank you for extending your stay at Sheraton Imperial. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 2, 2012

Room on the executive lounge was lovely, nice views, fresh sheets and soft pillows, large bed and very spacious. Friendly staff and the guests were all delightful which indicates their pleasure with the hotel.
Not much to criticize other than perhaps improving their IT hardware in the executive lounge which dates back to early 2000.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JackBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 3, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur! We really appreciate your positive comments about the Sheraton Club Lounge, the views from the hotel, the comfort of the Sheraton Sweet Sleeper beds and the friendliness of our staff. Thank you for the comment regarding the IT hardware and we will look at it immediately. We look forward to welcoming you back to the Sheraton Imperial. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait, Al Kuwayt, Kuwait
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 1, 2012

to be honest the room is excellent ... very big ,, modern ... i love it

but housekeeping !!!! i give rate 0 from 10

im still in hotel i cheak in at 30/12/2011 for 8 night

till now !! for 3rd time i wake up early and leave room and i back late !!! no one do room cleaning !!

no one cheak the room !! or even try to ask clean it !!


i have to go by my self and ask plzzzzz make my room !!!


this situation i didnt face it even in 3 star hotel !!


i feel upset and i call No 0 !

the answer we are sorry ! plz next time just call us b4 u leave room and tell us that u want clean ur room !!!


so !! i have to put a note in front of the door !! just to remind my self plz call !!


i dont think i will come back againg to Sheraton Imperial Kuala Lumpur

i think room serivce and clean is a big issue for me

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 3, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur! We really appreciate your positive comments about the guest rooms comfort and size. It is very important to me to receive comments from our guests so we can constantly review our services and facilities and learn from your experiences. We hope you will reconsider and allow us another opportunity to be of service to you. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherating, Malaysia
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 1, 2012

Booked the Sheraton Club Room. Room, bed, bathroom, pool, jacuzzi, gym and the lounge were great. But, we were denied to have our breakfast at the restaurant even in my booking stated FULL BREAKFAST. Anyway, the foods served at the Club Lounge tasted good.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank russel1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed January 1, 2012

This hotel is outdated and in need of renovation. The furniture has scratches, the carpet has stains and the bathroom fills with water every time you shower.
You can hear every little noise in the corridor or adjoining room , even with ear plugs
you can also hear the nightclubs around the hotel even with ear plugs and this until 5 am .. if you are lucky.. one night it lasted much longer

The staff, when they don't hang up on you, are not helpful. They couldnot tell me what terminal a flight would depart from and then they told me to go to international departures when i had told them i am flying domestic.
They also gave the wrong time for breakfast, did not send anyone to clean our room on the second day (despite confirming that they would)...

Location is just ok. It is neither walking distance to suria and petronas nor to bukhit bintang, but monorail stops in front

Overall not a good experiemce for a 5 star hotel and will not come back.

  • Stayed December 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank ApplePie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, January 3, 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Hotel Kuala Lumpur! It is very important to me to receive comments from our guests so we can constantly review our services and facilities and learn from your experiences. We hope you will allow us another opportunity to demostrae the fine service and facilities you expect from a Sheraton. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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