We came this morning for check in and here we found very rude indian staff in reception..talking with high voice .. even she didn't want to show us the room before check in!!!! Anyway because of her attitude we change to another hotel just near where we found very nice staff in reception ..and really we feel the difference..please choose and train well your staff ..will not advice anyone to come to your hotel because of that..

Had booked into Melia previously and had room room facing onto Times Square shopping centre. Very noisy at night and hard to sleep so booked a Level room or Club room. Benifits came with this room and at a higher level. The claimed Afternoon tea from 2 -4 pm daily but on arriving nothing of any substance except minor local sweets provided. No Sandwichs or cakes etc it was a complete waste of time. It also states on Level experiences Evening cocktails between 5pm and 0730pm where they have a free flowing pouring alcohol with a selection of drinks available during the cocktail hours.
We arrived and my wife said she would have a cocktail. Sorry we dont do cocktails. Ok we will have a scotch and soda and a bourbon and coke. Sorry we dont have bourbon. We both had scotch. After 3 nights asked for 2 scotches and told the Bottle of scotch had run out and offered other spiritis e.g Vodka, Rum and something else we both dont drink. We were there for 6 nights and they promised a bottle of scotch would be available on the next night on arriving told sorry no scotch. I asked to talk to the manager as it wasnt good enough and a bottle of scotch was acquired an hour later. We found it interesting that on most nights we were the only customers there and it became apparent they do not actually provided the service they advertise.
Most disappointed and annoyed that they do not provided what they advertise for paying extra for a Level room.
Reading the reviews a reviewer said he did not recieve his Security deposit back on leaving the Hotel. I checked my bank acct and found the Security deposit had been taken by the Hotel and when I checked my check out statement found the same has happened to me. I consider this unethical and will be emailing them re the matter. It makes me wonder how many others have had the same occur and not realised.
I will be looking at alternative accommodation on my next visit and that others consider their bookings unless the hotel fix these matters.