Had booked into Melia previously and had room room facing onto Times Square shopping centre. Very noisy at night and hard to sleep so booked a Level room or Club room. Benifits came with this room and at a higher level. The claimed Afternoon tea from 2 -4 pm daily but on arriving nothing of any substance except minor local sweets provided. No Sandwichs or cakes etc it was a complete waste of time. It also states on Level experiences Evening cocktails between 5pm and 0730pm where they have a free flowing pouring alcohol with a selection of drinks available during the cocktail hours.
We arrived and my wife said she would have a cocktail. Sorry we dont do cocktails. Ok we will have a scotch and soda and a bourbon and coke. Sorry we dont have bourbon. We both had scotch. After 3 nights asked for 2 scotches and told the Bottle of scotch had run out and offered other spiritis e.g Vodka, Rum and something else we both dont drink. We were there for 6 nights and they promised a bottle of scotch would be available on the next night on arriving told sorry no scotch. I asked to talk to the manager as it wasnt good enough and a bottle of scotch was acquired an hour later. We found it interesting that on most nights we were the only customers there and it became apparent they do not actually provided the service they advertise.
Most disappointed and annoyed that they do not provided what they advertise for paying extra for a Level room.
Reading the reviews a reviewer said he did not recieve his Security deposit back on leaving the Hotel. I checked my bank acct and found the Security deposit had been taken by the Hotel and when I checked my check out statement found the same has happened to me. I consider this unethical and will be emailing them re the matter. It makes me wonder how many others have had the same occur and not realised.
I will be looking at alternative accommodation on my next visit and that others consider their bookings unless the hotel fix these matters.

I have booked this property more than 5 times before and this is the worst experience. Room booked with city view but was not given the city view. The manager claims that all his rooms have a city view. We were given a room with a view that can see a building in less than 20 metres. We don't even feel like opening the window. The room which I booked clearly indicated with City View and do not need to indicate in my note but I still did. Secondly, when I was asking for a refund as they are unable to fulfil my requests, they replied No, you have fully paid for the rooms so a refund is not possible. Lastly, room check-in supposes to be at 2 pm, I have requested for early check-in as I was travelling with infants. The room was only ready after 3 pm. Conclusion, none of my requests was fulfilled until you talk to the manager. I felt that I am not wanted in their property and they will lose loyal customers if their attitude is like this.