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All reviews berjaya times square imbi monorail station level room bukit bintang tour desk low yat plaza sungei wang excellent location smoking floor walking distance bit dated golden triangle central location buffet breakfast shopping mall public transport petronas towers
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Reviewed 4 weeks ago via mobile

.. first time staying here, this hotel is right next to Imbi Monorail Station, so when you arrive in KL Central from airport using Airport Train, you can directly transfered to KL Monorail Line (Laluan Monorail KL) and stop at Imbi station .. the hotel is just next door.. so yes airport - hotel is very convenience

The same monorail also take you to Bukit Bintang area, just 1 stop away, this is KL famous shopping district, the hustle and bustle.. or you can also walk to Bukit Bintang area aprox. in 15-20 minutes walk..

Next to this hotel, is Low Yat Plaza.. a big shopping center for electronic and gadget..and across the stree is a big shopping mall, Berjaya Times Square..

The room is spacious, swimming pool is small, sufficient fitness facility, friendly staff, average bfast quality..

The only minus point, at least in my case, the hot water is rather cold .. this is very disturbing after a long day and expecting a warm shower before bed...

Other than this, the hotel is great

Date of stay: March 2019
Trip type: Traveled on business
1  Thank DonnyJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliakualalumpur_11, Guest Relations Manager at Melia Kuala Lumpur, responded to this reviewResponded 4 weeks ago

Dear DonnyJakarta,

We are delighted to know how much you enjoyed our unbeatable location and services.

Thank you for taking your valuable time for sharing your stay experience with regards to our excellent newly refurbished room and thank you once again for choosing us, for staying, for trusting us and for coming back to Meliá Kuala Lumpur!

Your patronage is our main priority and we definitely strive to ensure that our facilities and services are superior in the vicinity and it is great to know that you have enjoyed the Meliá Experience seeing that your overall stay experiences are well met to your expectations.

With regards of the hot water, we would like to inform you that our Maintenance Service always doing their best to make hotel more comfortable.We have informed accordingly about the hot water and it has been solved.

Hence please visit our website and book directly for great promotional offers and we thank for the support and in choosing Melia KL for your stay.

We look forward to welcome you back soon to the Meliá Experience in the near future and wish you the best in your personal endeavors.

Best Regards,

Azlina Kassim
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2019

My brother n sister in-law frequent this hotel, which is in a great location and has amazing staff. I wanted to organise a cake for my brother in-law’s 60th Birthday while they were there, I rang the hotel and spoke with a female staff member who kindly redirected me to her manager Salaam who was so helpful and went above and beyond to organise a beautiful cake for my brother in law which by the photos looks absolutely delicious. Thank you Salaam for arranging the cake and for your amazing customer service. It was a pleasure to speak with you.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank c1deb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliakualalumpur_11, Guest Relations Manager at Melia Kuala Lumpur, responded to this reviewResponded March 10, 2019

Dear c1deb2017,



We are delighted that you and your family have had wonderful stay with us and we appreciate that special mention of our associates in the Melia KL. Rest assured, due recognition will be extended for their exemplary service by your favourable comments and waits in welcoming your return very soon.

Hence please visit our website and book directly for great promotional offers and we thank for the support and in choosing Melia KL for your stay.

Best Regards,
Azlina Kassim
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2019 via mobile

I was visit and stay in your hotel on 23/2. I'm travelling solo.the hotel location is very strategic easy access to shopping mall and also the transportation. Food is nice but what make me do this review is the staff is amazing and helful the moment i step in your hotel the reception name rusmah greet me with big smile and answer my question very well full of patient as im older with hearing problem. She remember my name everytime i see her.didnt manage to say goodbye so here is the compliment for her great hospitality.will come back again

Date of stay: February 2019
Trip type: Traveled solo
1  Thank Annielazona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliakualalumpur_11, Guest Relations Manager at Melia Kuala Lumpur, responded to this reviewResponded February 27, 2019

Dear Annielazona,


Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. Rest assured, due recognition will be extended for their exemplary service by your favorable comments

It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

Hence please visit our website and book directly for great promotional offers and we thank for the support and in choosing Melia KL for your stay.

Best Regards,
Azlina Kassim
Guest Experience Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2019 via mobile

If you would like to stay in a hotel with the power going off all the time due to faulty power in your room stay here our power went out 2 days in a row with no explanation also unable to get a double bed on a non smoking floor and the single beds are rock hard will not stay here again

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank PaulN422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliakualalumpur_11, Guest Relations Manager at Melia Kuala Lumpur, responded to this reviewResponded February 27, 2019

Dear PaulN422,


First we would like to express our deepest regret for the inconvenience caused by this unintentional situation.
We are sorry that you were not satisfied by our service and room experience.

Kindly to be inform that we don't have power off or faulty in the room. All our room was setting by sensor as we were green hotel and can be set individual by yourself in the room.

With regards of room allocation, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

We look forward for you visiting us again so you can truly experience our genuine and competent service.

Best Regards,
Azlina Kassim
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2019

I usually stay away from the big hotel chains, but booked this one because of the location, which was great....close to food, transit, and shopping. The room was comfortable and spacious. The staff were courteous and helpful. I would stay here again.

Date of stay: February 2019
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Nancyjean92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliakualalumpur_11, Guest Relations Manager at Melia Kuala Lumpur, responded to this reviewResponded February 27, 2019

Dear Nancyjean92,


Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.

It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

Best Regards,
Azlina Kassim
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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