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“Would have given it 5 stars....”

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InterContinental Kuala Lumpur
Ranked #11 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Australia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Would have given it 5 stars....”
Reviewed April 30, 2014

We arrived at 10.00am from an early flight expecting to leave our bags at the hotel until we were able to check in at a later time. We were pleasantly surprised by the front desk concierge who advised us that our room was ready for us.
The lobby and general feel about the hotel oozes class
The king room was quite spacious and the king bed was huge more like a California king.
The hotel is a minute walk to the train station, and about 5 min walk to KLCC, we made use of the complimentary hotel shuttle throughout our stay
Apart from the bed being quite hard (each to their own) and the smell of cigar smoke in the lobby from the pub upstairs I really cant fault this hotel.

Stayed April 2014, traveled as a couple
Helpful?
Thank Snookota11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, May 1, 2014
Dear Snookota11,

Thank you for choosing us and taking your time to write a review. Happy to hear you had a comfortable stay with us. The next time you are in Kuala Lumpur, we hope to have you here with us again.

Warm regards,
Hafidh Al-Busaidy
General Manager
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Perth
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 27, 2014

I write this review with wonderful memories at how we were treated form check in to check out 10 days later. The staff were wonderful and very helpful. They were happy to engage in conversation and help in any way they could at any time. Mohd, Johari, Jason and staff at the restaurant were fanatastic and a credit to the hotel. Azli at the concierge desk was a font of knowledge and only too glad to help. The rooms are clean and tidy and just right for our Kuala Lumpur getaway. My wife and after only 3 days back home are already planning our return.

Room Tip: Get a room away from Jalan Ampung and up high to get away from any noise and a great nights sleep.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 28, 2014
Dear Steve F,

Thank you for staying 10 days at the InterContinental Kuala Lumpur. We are very happy to read our associates mentioned by name. We're also very happy to read your wife is planning your return! Hope to see you soon.

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 27, 2014

We stayed at Intercontinental KL in Feb 2013. The hotel keeps up to the standards of other Intercontinental hotels and resorts(Like IC Mauritius).The rooms were ultra luxurious. We were upgraded to the next category of rooms on check-in. The location is awesome. Next to a metro station and opposite a mall. It's at a walkable distance from the iconic Twin Towers and Surya KLCC, Pavilion Mall etc. The service was also best in its class. Overall it was one of the best hotel stays we have had so far !

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HighwayTraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 28, 2014
Dear HighwayTraveller01,

Thank you for choosing to stay with us. We appreciate you leaving a review on TripAdvisor and we hope to welcome you the next time you are in KL.

Warm regards,
Hafidh Al-Busaidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 26, 2014

Stayed here for four nites on the last leg of our holiday in the club room with our toddler. At check-in found out that our toddler was not going to be allowed with us during the cocktail hour. Fine, excepted that, however when asked is there a toddler friendly area where we can have the same privilege, I was told "no". Told the guys that I was not very happy...they just shrugged. There was no mention if this either on Bookings.com or the hotel website itself. Requested to see the GM and he was not available, so the duty manager (Halujah (?))came around instead. She agreed to set-up our drinks nibbles in 165 lounge in the lobby. She was really good...we appreciated her efforts.
In general my hubby and I didn't find this hotel to be very customer centric. It was let down by the finer touches, these are standards that you expect everywhere e.g. no garnishes in cocktails (at the pool), if one person has requested a top up they didn't offer to top up the second person's drink. Had to chase up the laundry service to see where our laundry was as it had not been delivered by the designated time.
Next time in KL will explore other options as we had high expectations from Intercontinental KL :-(.

Room Tip: Ask for a pool facing room as you will have a nicer view than the front road facing rooms.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corporategal92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 27, 2014
Dear Corporategal92,

Thank you for staying 4 nights with us on your recent trip to Kuala Lumpur. We regret to read you had a less than satisfactory stay with us and we would like to apologise. For the benefit of future guests, we will look into having more information on the Club Lounge available on our websites. The next time you're in KL we hope you would give us another opportunity by staying with us.

Best wishes,
Sunshine Wong
General Manager
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Hong Kong
Level Contributor
104 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 25, 2014

Really enjoyable two night stay at Intercontinental KL. The hotel isn’t that new but it’s very complete and doesn’t yet show signs of age. The rooms are updated, with huge bed and lots of space for clothes and things. The service is excellent – all the staff are very nice and gracious and room service arrives in decent time. The bathroom fixtures are still very intact, the water pressure on the shower is good (and there is rainforest shower as well). The bathroom toiletries are really nice—like luxury. The hotel gives unlimited bottled water too.

The one exception is the gym, which does show its age. The treadmill and other aerobic exercise machines are adequate, but there is only one multipurpose weights unit. Two users would be crowded. A five star hotel should have a more complete set. If there were more than two users, it would be too crowded.

The hotel is a bit off center— 10-15 minutes walk from KLCC and 15 minutes by taxi from the hustle and bustle of Bukit Bintang. But its’ right next to Ampang Park subway station on the main line going to KLCC and KL Sentral, so getting around isn’t a problem at all. I liked having access to the action but not being in the middle of it. No problem finding taxis. There are convenience stores within two or three minutes walk.

The best thing about all this is the price – less than a hundred dollars US booked on the hotel website. There are plenty of cheaper places but none that I found offering better value. This is my new hotel of choice in KL.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamarx200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 27, 2014
Dear pamarx200,

Thank you for staying with us and making the InterContinental Kuala Lumpur your new KL hotel of choice. We appreciate your detailed review as we're certain many will find it useful in the future. Hope to see you the next time you are in KL.

Best wishes,
Sunshine Wong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 22, 2014

We were very impressed by the level of service in this hotel. For example:
1. We booked two interconnecting rooms, with an extra bed one of the rooms. In a lot of hotels that we've stayed in, this usually causes a huge amount of confusion and something always goes wrong! However, in the InterContinental, KL everything was ready for us, as per our booking.
2. We ordered some room service when we arrived. It was very late at night and the food was delayed slightly as the kitchen was being cleaned. But the staff very thoughtfully brought up the cold beers while we waited for the food....excellent...perfect after a long journey.
3. The next day at breakfast a lovely member of staff called Jason introduced himself to us. He had some great anecdotes about all his years in the hotel business and was also full of advice on where to go and what to see in KL. We saw him most mornings, he always recognised us and always came over to check that we were okay and enjoying our stay.
4. When ever we came and went, staff addressed us by our name.

As well as impressive customer service, the rooms were lovely....clean, comfortable, good size. Free wifi worked fine.
The breakfast buffet was very good, with a huge choice of food.
Good location - close to the Petronas Towers, shopping and a metro station.

Added bonus - we used Entertainer vouchers so one of the nights was free (applied to both rooms as we had two vouchers).

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlorenceOfArabia8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 27, 2014
Dear FlorenceOfArabia8,

Thank you for staying with us. We're happy to read you had a great stay. We hope to be of service the next time you're in KL.

Best wishes,
Sunshine Wong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 22, 2014

During my life time experience, I would say InterContinental -Kuala Lumpur has exceeded my expectations, and I never been easy on hotels, that why it’s my first GOOD REVIEW at all!!
From the day one I stepped inside the hotel, tell the time I checked out I had a wonderful experience that reflects the high standards at InterContinental hotel on all levels:
• Guest relation ( Ms. Diana, Farah, Justine and Realie )for the surprising and remarkable birthday cake & party they had for my wife , it was a nice gesture and unforgettable one
• Housekeeping (Mr. Eranga) for his elegant care and wonderful work
• Buffeter breakfast ( Mr. Jason and entire team ) for their faultless and delightful service
• Everyone at your respective hotel has done his job perfectly.

From the heart I would say dear InterContinental , me and my family love you , it was an pleasure being guests at your hotel , we felt more like home , we felt most welcomed and VIP’s all the time!
What a delightful team that you have
I won’t stop here dear; I will share this feedback with all the way possible to let the people know how great you are
Guys keep doing what you are doing, you are amazing!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fadyAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review, April 27, 2014
Dear fadyAsh,

Thank you for staying at the InterContinental Kuala Lumpur and leaving us a 5 star review. We're delighted to read you felt at home while staying with us as the pleasure was all ours. We look forward to your next visit.

Best wishes,
Sunshine Wong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kuala Lumpur

Property: InterContinental Kuala Lumpur
Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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