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InterContinental Kuala Lumpur
Ranked #10 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed January 29, 2014

My 3rd visit in 2 years and it just gets better. The club level has many new extras, and the staff in the lounge are just amazing, in there service, professional outlook, and able to deal with the slightest request. The swimming pool area has been updated with new sun beds, cushions, umbrellas, and lovely towels. One of the best hotels in Asia

Stayed: January 2014, traveled as a couple
Thank btonboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear btonboz,

Thanks for your gracious comments and loyalty. It is truly a pleasure to read a 5 star review from a TripAdvisor contributor. Hope to see you return again soon. Safe travels.

Best wishes,
Christopher Wichlan
Hotel Manager

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1,319 - 1,325 of 2,680 reviews

Reviewed January 29, 2014

My wife and I stayed here for our 30th Anniversary celebration. Our flight came in early and they let us check in early. From the greeters at the doors to front desk staff to restaurant staff, they were all top notch. Perfect location, next to the the towers, shopping and train station.

Room Tip: I always prefer higher floors for better view
See more room tips
  • Stayed: September 2013, traveled as a couple
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1  Thank gila05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear gila05,

Congratulations on celebrating your 30th Anniversary! We're glad to read that everything was up to expectation. Your future visit is very much anticipated by the entire team at InterContinental Kuala Lumpur.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed January 29, 2014

Where else do you get to stay at an InterContinental for that kind of price?
We stayed here for 5 nights over New Years Eve. The location is brilliant, in walking distance to the Petronas Tower and right next to the LRT station of Ampang Park. The staff was always friendly. Our room was nice and spacious. The only thing is they always forgot to replace our towels. We started out with too many and ended up with none at all. Strange, but easily solved with one phone call.

  • Stayed: December 2013, traveled as a couple
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Thank kpang37209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear kpang37209,

We are very happy to read your review on your recent stay with us at the hotel. We are pleased to know our hotel's prime location and facilities was to your expectations. We look forward to servicing your travel needs at the InterContinental Kuala Lumpur should you return to the Kuala Lumpur area.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed January 28, 2014

I only stayed two nights at this hotel but I arrived early in the morning from Europe and my request for an early check in was welcomed once I arrived.
Good vibe when I entered the hotel lobby and my room was a great size. Everything I needed was there in the room and the fruit platter in the afternoon was a great touch.
I found the hotel to be a little far from any kind of night life but a taxi only costs $4AUD if you want to explore some bars. Concierge was more than helpful suggesting some places for a single guy to visit. The Irish bar within the hotel complex had a good atmosphere and the staff there were very friendly but there was not too many people there enjoying themselves.
The hotel arranged for a hotel car to take me to the airport early after I checked out. Without any hassle or stress I was catching my flight.
Overall, I would stay at this hotel again as the service and the amenities were top notch, but I would prefer a room with a view of the city if possible rather than a view of the side of another hotel.

  • Stayed: January 2014, traveled solo
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Thank SCOTT G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded January 29, 2014

Dear SCOTT G,

Thanks for your gracious comments about your recent stay at the InterContinental Kuala Lumpur! Hope to see you return again soon. Safe travels.

Best wishes,
Christopher Wichlan
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Our second stay at this well located hotel and again it didn't disappoint. We arrived a little early and as our room was not quite ready we were still accommodated in another excellent room. One of the Ambassador perks is a late check out something we have often taken advantage of so the room not being ready was only a slight inconvenience when we have had the benefit often of early arrivals and late check outs. We were moved efficiently only a few hours later. The club lounge is small but staff are attentive and friendly. Rooms are outstanding with super plush amenities and towels in the bathroom and super soft linen and bedding. Pillow menu a bonus. Short walk to KLCC which makes for easy shopping and dining. The spa here is excellent offering a very reasonably priced menu compared to most 5 star hotels something other hotels should look at as we used the spa which added to the relaxation and total enjoyment. A great hotel.

  • Stayed: November 2013, traveled as a couple
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Thank Jane-Bruce-P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded January 29, 2014

Dear Jane-Bruce-P,

Thank you for your patronage and your support as an InterContinental Ambassador. We value your feedback and we are pleased to know that you had a great stay with us. Appreciate the special mention, our associates are constantly going the extra mile to ensure our guests feel welcomed and we will definitely share your positive comments with them. We look forward to welcome you again soon!

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed January 24, 2014

Iam a royal ambassador platinuim
member
I stayed 3 unforgiotable nights
They offer me club room with club access
The staff all over the hotel very nice to me espailey in the club lounge and the guest relation desk

I like to mention mark from club lounge and jaleel from concierge and Ms Ameera also from guest relations

Room Tip: higher floors nice for nice views
See more room tips
  • Stayed: January 2014, traveled solo
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3  Thank bnghanem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded January 26, 2014

Dear bnghanem,

Thank you for the review and we would like to take this opportunity to convey our appreciation for your continuous support. We look forward to welcoming you back the next time you are in Kuala Lumpur with continuous positive impression.

Best wishes,
Christopher Wichlan
Hotel Manager

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Reviewed January 22, 2014

Breakfast at the hotel was only available until 10 which wasn't very convenient. The service in the hotel wasn't great. The location of the hotel was decent. We would probably stay at a hotel that is closer to KLCC next time. This wouldn't have been rated as a 5 star hotel in my books. This hotel was a little cheaper than other 5 star hotels. I guess you get what you pay for.

  • Stayed: December 2013, traveled as a couple
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Thank anhtrann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher W, Manager at InterContinental Kuala Lumpur, responded to this reviewResponded January 23, 2014

Dear anhtrann,

We appreciate your feedback on the level of service at our hotel. We regret to read that the service rendered was not up to your expectations. Thank you for bringing this to our attention and we hope to have you staying with us again when your travels bring you back to Kuala Lumpur as we look to keep improving.

Best wishes,
Christopher Wichlan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price Range: $115 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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