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“Even better on return visit” 5 of 5 bubbles
Review of Le Meridien Kuala Lumpur

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Le Meridien Kuala Lumpur
Ranked #18 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Melbourne
Level Contributor
68 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Even better on return visit”
5 of 5 bubbles Reviewed August 19, 2014

We stayed at the Meridien KL for a few days eitherside of a weeks break in Kuantan. It was a return visit and this time we decided to upgrade to a Club room which provided access to the club area on L33. We think the Meridien must be the best hotel we have ever stayed in and still provides excellent value for money, the room on L31 was excellent, great bed and soft pillows - with a choice. the breakfast on L5 provided an almost overwhelming spread which allowed us to sample different dishes from different coutnries - all excellently prepared - we particularly enjoyed the Indian selection to spice up the morning!. The evening snacks and drinks at the Club were much more than just a few hor's d'Oeuvres - in fact there was a full meal provided if you wanted it complete with dessert and a wide range of beverages all provided in an elegant room by very helpful and obliging staff. Pool was also very good. All staff at the hotel were more than helpful and offered efficient and firendly service and with its location across from the Sentral airport train is all added up to a few very enjoyable stays

Room Tip: All rooms are good - the club rooms on the higher level are top rate
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bellamelbourne9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear bel996,

Greetings from Le Meridien Kuala Lumpur!!

I am very happy that during your stay with Le Meridien Kuala Lumpur, you managed to have a memorable experience. We will continue to strive higher and harder in making Le Meridien Kuala Lumpur our guest's home away from home whenever one visits Kuala Lumpur. Should you decide to visit us again, discover our many value added and interesting room promotions at lemeridienkualalumpur.com.

We look forward to your next visit soon.

Warm regards,
Harvey J. Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (480)
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Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 19, 2014 via mobile

The location is undeniably good, just above Sentral station. Taxi are easy to get.

When you first walk into the lobby, it's modern, bright and clean. But that's where it ends. When I got to my room, I was surprised to walk into a tired looking, gloomy and old fashion design. I absolutely hate the light switch which is the type that is flat rubber and you have to press that small little square to switch on because when I want to go to toilet in the night... (Let's just say don't wait till you are too urgent)

It shares gym and pool with Hilton next door, with the former on Hilton side, but accessible from the pool area. The gym is beautiful - high ceiling, quite a variety of equipment, and even 1 spinner which I seldom see.

I had pancakes for breakfast room service (my usual breakfast order anywhere), and it was TO DIE FOR. For the first time, I finished the whole pile of 6 pancakes topped with blueberry and fresh fruits.

Stayed May 2014, traveled on business
Helpful?
1 Thank aucharms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear aucharms,

Greetings from Le Meridien Kuala Lumpur!!

Thank you for sharing your experience with us. We truly appreciate your feedback and comment regarding the condition of the room. I am happy to inform you that we are in the midst of re-designing the rooms to ensure that our guests will have a refreshing, rejuvenating and memorable stay with Le Meridien Kuala Lumpur.

We hope the next time you visit us; you will be wowed with the newly fresh rooms.

Warm regards,
Harvey J. Thompson
General Manager
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Boston, Massachusetts
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 18, 2014

Stayed here on multiple occasions, overall centrally located with KL Sentral train terminal a minute away. Comfortable room and amenities, but lousy and inattentive staff during breakfast buffet at Latest Receipe. Live pests on the eating tables and the glass walls pointed out to the restaurant manager, who resisted when asked for a feedback form. I had to escalate it to the F&B Manager if food items were potentially infected?

Cleanliness upkeep and team attitude needs to improve significantly in that restaurant.

Room Tip: High floor with a view to the highway!
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  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BizTravel_and_more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear BizTravel_and_more,

Greetings from Le Meridien Kuala Lumpur!!

Firstly, I sincerely apologise for your negative experience during your visit to Latest Recipe with some insects. As a 5-star hotel, we constantly strive to maintain and ensure our food; safety and hygiene are of the highest standard. We appreciate and noted on your comment regarding some miscommunication occurred that caused our associate not fulfilling your request to provide you with a comment card.

We hope that you will give us another opportunity to serve you better next time. Travel safe and have a great day.

Warm regards,
Harvey J. Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
836 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 917 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

Many stays at this hotel since it opened and first review this forum...stiff competition from the Hilton next door and an unusual arrangement of sharing the same footprint but it seems to work!
One of the best locations for a city hotel I have found and the expansion of Sentral area now boasts a very good shopping mall along with a very good transport hub and check in for the airport (KLIA)
Hotel holds it own with some of KL's best restaurants, Favola, Prime & Latest Recipe.... Exec Lounge is really good with one of the best spreads for evening cocktails I have come across. Breakfast in the lounge is also very good.
Rooms are very good, club rooms with some great extras, i pod dock, DVD player etc...great nights sleep and very good bathrooms with separate tub and shower.
Read some of the negatives on previous reviews about the place being old fashioned etc and would have to disagree....this is a very modern hotel with a recent re-model and a team of very friendly and helpful staff...well recommended...

Room Tip: Club rooms on high floor & lounge access very good
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  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ExpatKL88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear ExpatKL88,

Greetings from Le Meridien Kuala Lumpur!!

Thank you for your wonderful and motivating review. We truly appreciate your support and recommendation while continue to strive harder and higher in maintaining great level of services that our guests can enjoy.

We look forward to welcome you back to Le Meridien Kuala Lumpur and it is our honour to make your stay a memorable experience. Travel safe.

Warm regards,
Harvey J. Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 16, 2014 via mobile

Well Le Meridien is simply superb
From the moment you walk in its an experience with friendly staff, an ambient feeling. The rooms are excellent and the hotel food in the club lounge was of a high quality.

Enjoy the pool and don't hesitate to attack the restaurants !!

Right next to Sentral this place is easy to get to but very hard to leave.


I highly recommend you stay!

Stayed August 2014, traveled on business
Helpful?
4 Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear Nick K,

Greetings from Le Meridien Kuala Lumpur!!

Thank you for sharing your experience and positive review with us. I am very happy that you had a wonderful experience discovering our many service and facilities that Le Meridien Kuala Lumpur has to offer. Should you decide to visit us again, do explore the newly integrated mall Nu Sentral in KL Sentral located within walking distance from the hotel.

Travel safe and see you soon.

Warm regards,
Harvey J. Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 16, 2014 via mobile

Overall we had a good experience at the hotel. The rooms are a bit dated. For those with spg platinum you have access to a decent club lounge with good hot breakfast and good cocktail hour in the evening. Location next to Sentral station allows for easy commute to and from the airport. Pool facility is shared with the Hilton, expect kids to be splashing around the water slide.

Uberblack or UberX is the best way to get around.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear Michael Y,

Greetings from Le Meridien Kuala Lumpur!!

I am happy that overall you had an enjoyable experience staying with Le Meridien Kuala Lumpur. As for the room décor, I am happy to announce that we are in the midst of refreshing our rooms to allow our guests to have a memorable and comfortable stay with us. Should you decide to visit us again, discover our many interesting and value added room promotions.

Have a great day.

Warm regards,

Harvey J. Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
240 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
4 of 5 bubbles Reviewed August 15, 2014

Central station in KL is located in front of the hotel and you can reach every where in KL by train or monorail . We got to Batu Caves by train with only 2 RM for each person! Bird Park, Butterfly Garden and Orchid Garden are also near and about 15 minutes walk from the hotel.The variety of food choices of breakfast is really great. it is combination of Chinese and Malaysian and western food. The room was modern and the view was beautiful, but the king size bed was not really king size! Staff were helpful but not very friendly. Pool was beautiful and was connected to Hilton's pool.Le meridien's pool's water was sweet and Hilton's pool's water was salty.

Room Tip: higher floors rooms are recommended.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Atefehdanesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienKL, General Manager at Le Meridien Kuala Lumpur, responded to this review, August 25, 2014
Dear Atefehdanesh,

Greetings from Le Meridien Kuala Lumpur!!

Thank you for sharing with us. I am pleased to learn that while you were staying with Le Meridien Kuala Lumpur, you were able to unlock Kuala Lumpur's interesting destinations. As for the lacklustre and unfriendliness treatment by some of our associates, we will continue to strive and work harder in providing the best that all our guests deserve.

Warm regards,
Harvey J. Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Kuala Lumpur

Property: Le Meridien Kuala Lumpur
Address: No.2 Jalan Stesen Sentral | Sentral Stesen, Kuala Lumpur 50470, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Kuala Lumpur
#14 Romantic Hotel in Kuala Lumpur
#15 Business Hotel in Kuala Lumpur
#16 Family Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Le Meridien Kuala Lumpur 5*
Number of rooms: 420
Official Description (provided by the hotel):
Awarded by Expatriate Lifestyle Magazine with 2013 Best Business Hotel Excellence Award, Le Meridien Kuala Lumpur is the ultimate place for indulgence whenever one visits Malaysia. Strategically located at the Kuala Lumpur Sentral precinct, the business and transportation hub adjacent to Kuala Lumpur city centre, the hotel is easily accessible through a network of integrated rail connections. The Kuala Lumpur International Airport (KLIA) and KLIA2 are just 28 minutes and 33 minutes from the Hotel via the KLIA Express. The integrated Nu Sentral Mall allows guests the opportunity to discover retail therapy before commuting to the airport. ... more   less 
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Also Known As:
Le Meridien Kuala Lumpur Hotel Kuala Lumpur
Meridien Kuala Lumpur
Kuala Lumpur Le Meridien

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