I've been staying here for years because of the great location and amenities - the pool feels like a resort in the middle of the city. The rooms are very nice and the view from the top floors is good.
However, as of recent the service has slipped. I guess part of this is the high occupancy rates. The executive lounge is rather small and during the happy hour, you can't find a seat. Also, the lifts are very slow and during peak hours will stop on every floor. One day it actually took 15 minutes just to get to the lobby from the 28th floor.
On another day, I tried calling the guest services number, and it rang and rang without any answer.
Knowing that it might be hard to get a car in the morning, my colleague booked an executive taxi, and after waiting 30 minutes for it, we gave up and went to Sentral station to get a car there. The next day, the taxi desk apologized.
Recently as a SPG Platinum member I was upgraded to a room on the club floors but in a corner room - it was really small - seemed smaller than normal rooms so I would avoid this if offered again. After a couple of days, they put me in the Executive Suite which was very nice.More
- Free Wifi
- Free Parking