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“Shangri-la KL, Rm 2027 Club Floor”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Manchester, New Hampshire
Level Contributor
111 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
“Shangri-la KL, Rm 2027 Club Floor”
Reviewed March 7, 2011

Back in one of my favorite Shang property. No comp suite upgrade as they have revamped their frequent guest program (GoldenCircle). Visit the GoldenCircle website customer forum to check out the mostly disgruntled comments.

Anyway, the ever friendly Club floor staff gave me a nice corner room. Decent standard size, with full club room amenities. Spent most of my time in the Club Lounge, which is excellent for conducting meetings (after the breakfast rush). Internet speed is still slow. Management says they will be changing provider soon.

  • Stayed February 2011, traveled on business
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Helpful?
1 Thank Lance-Travellot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 6, 2011

I rarely write reviews on hotels as I think I'm a bit lazy when it comes to that, but this hotel definitely needs a mention as one of the best hotels I've stayed at. The location is fantastic. Close to the monorail, light rail, shopping, dining and KL and Petronas Towers.
The room was excellent, being a very good size and very tastefully decorated in an art deco style. Fantastic big bathroom of 5 star hotel quality. The breakfast buffet was magnificent and the whole ambience of the hotel superb. The staff were very helpful and extremely polite. I personally couldn't fault this hotel at all and would definitely stay there again as well as highly recommending it to everyone. It's a great experience staying here. Well done to all the hotel staff and thanks for a memorable stay.

  • Stayed February 2011, traveled with friends
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Helpful?
1 Thank shashin62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed February 26, 2011

We stayed 6 nights in this fantastic hotel and were not disappointed. We had first considered Mandarin Oriental, however, Shangri-la came with great reviews and so we thought we'd give it a shot.

Everything about the hotel is impressive, from the lobby to the rooms.

Special mention of the staff must be made. They went out of their way and beyond to make our stay an exhilerating experience. In particular, Julian, the head of catering, Rini, the training manager, and Shafi, the head chef. These 3 took time out to prepare a special Malaysian breakfast for us and talk us through what we were eating. Just for their hospitality alone, I would definitely go back.

While in KL, we also checked out Mandarin Oriental, and both agreed that Shangri-La looked a lot more impressive.

We will always remember our stay in Shangr-La, KL, and would not hesitate to rebook.

  • Stayed February 2011, traveled as a couple
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Helpful?
Thank AQAhmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2011

Five minute walking distance from KLCC, dragged me to this hotel.

The hotel is classy, and has been decorated with great taste. The service is good, overall.

It is definitely a good place to choose, if you going for work. I have made that my hub now. Whenever i go to Malaysia, i live there...

  • Stayed December 2010, traveled on business
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Helpful?
1 Thank Priyanshipatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviewed February 21, 2011

This is one of the best hotels I have ever been to! The service, staff, location, and the food was fantastic. The entire family was satisfied. You get your money's worth. I would highly recommend this! It should be given more than 5 stars.

  • Stayed February 2011, traveled with family
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Helpful?
Thank A_Nathan107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 21, 2011

Stayed here for part two of our honeymoon. On arrival the staff were very friendly and showed me kindly to the reception desk. We were served by Arvind who was very professional. When reading our info he saw we were honeymoon couple and he presented my wife with some flowers, upgraded our room and send complimentary chocolates and fruit to our room, a very nice touch. Arvind also was helpful to recommend where to go in the night and the best places to eat. The porter was very friendly and talked about the sights of KL and where to go and what to do. The room was very spacious and had a nice view of the sky scrappers. Room service was top notch... i asked for more tea bags and within 5mins someone came knocking on our door (considering we were on the 12th floor). Location wise I can not stress how convenientthe hotel is located to the Petronas Towers. Was literally a 10mins walk. I strongly recommend for any couple, family or anyone travelling to KL to stay at the Shangri-La.

  • Stayed November 2010, traveled as a couple
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Helpful?
Thank deeps3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed February 18, 2011

Stayed 6 nights on their buy 2 get one free offer. Club floor was really worth the extra. Could stay there all day eating and drinking! Like the other reviewer commented, the fruits were always sweet and seemed a notch better than the fruit in the buffet breakfast at the restaurant which we tried one day. Got upgraded to a suite room though not on the club floor but just below it. The amenities are those of Club floor though which are L'Occitane and in generous amounts replenished twice a day.
Staff friendly and chatty and Angie, Manager of lounge, was always very happy to be of assistance.
Be careful of slippery floors though. We arrived late in the night and they were mopping the floor in the lounge with signs up etc but still my 13 yr old slipped and fell heavily even though he was trying to be careful. May have been better in that instance to have done the check in elsewhere.
Internet in the room was free but somehow not fast enough to be able to skype with webcam. So we could see my husband at home but he could not see us except sporadically.
Pool not very big but adequate and pleasant environment. The only comment is that in contrast to the staff in the rest of the hotel the poolside towel man seemed rather surly with no smile and when approached about using the tennis courts just pointed us to the fitness centre to enquire. Not in the least helpful. No free drinks or refreshments offered at pool side and actually the 3 times we were there no one asked if we needed anything or offered to take our drink orders.
Overall good value for money esp when the foreign x change is in our favour. Love the Shangrila chain and will stay whenever I can afford it!

  • Stayed January 2011, traveled with family
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Helpful?
2 Thank aussiegirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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