Stayed 6 nights on their buy 2 get one free offer. Club floor was really worth the extra. Could stay there all day eating and drinking! Like the other reviewer commented, the fruits were always sweet and seemed a notch better than the fruit in the buffet breakfast at the restaurant which we tried one day. Got upgraded to a suite room though not on the club floor but just below it. The amenities are those of Club floor though which are L'Occitane and in generous amounts replenished twice a day.
Staff friendly and chatty and Angie, Manager of lounge, was always very happy to be of assistance.
Be careful of slippery floors though. We arrived late in the night and they were mopping the floor in the lounge with signs up etc but still my 13 yr old slipped and fell heavily even though he was trying to be careful. May have been better in that instance to have done the check in elsewhere.
Internet in the room was free but somehow not fast enough to be able to skype with webcam. So we could see my husband at home but he could not see us except sporadically.
Pool not very big but adequate and pleasant environment. The only comment is that in contrast to the staff in the rest of the hotel the poolside towel man seemed rather surly with no smile and when approached about using the tennis courts just pointed us to the fitness centre to enquire. Not in the least helpful. No free drinks or refreshments offered at pool side and actually the 3 times we were there no one asked if we needed anything or offered to take our drink orders.
Overall good value for money esp when the foreign x change is in our favour. Love the Shangrila chain and will stay whenever I can afford it!
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
- Reservation Options:
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur