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“Fantastic hotel”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic hotel”
Reviewed April 27, 2014 via mobile

Stayed for 1 night in deluxe room. Fantastic rooms, we were changed rooms immediately when we were put in a smoking room- no hesitations at all- their service was amazing. Ordered room service- tom yum goong and taste of Asia plate was incredible, best we've eaten in the past 10 days in Malaysia. Highly recommend!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,873 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boorowa, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2014

Excellent - I was travelling with my two children who are 20 & 17. We all loved our stay that the Shangri-La. The staff were fantastic and the room and amenities were excellent. The location was very central to everything we wished to visit.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Tammie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 26, 2014

I spent two nights for a business trip. The room was ample, impeccably equipped and ornated. The bed was very comfortable. All-around facilities are beautiful and elegant. Breakfast selection at the Lemon Grass café was fantastic. All attendants are elegantly dressed and very professional at the art of hosting. I highly recommend it.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alejandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 26, 2014

It seems this property has made a recent real effort to focus primarily on the casual guest versus the regular business guest.

I have been a very regular guest however each time the service and drama seems to get worse and worse especially with room/suite placement/downgrades and the dreaded internet service they have on offer. It's a free service and that is likely the problem as it can in no way handle the amount of trafic being put through it - how about offering both a free and pay version for those that would actually like to be able to use the internet offering a little faster then dial up connectivity.

My first few stays at this hotel about a year ago where some of the best stays i have every had anywhere in the world, whilst the last few this year have been without question the WORST stays I have ever had anywhere in the world.

It may be time for me to move my business elsewhere.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AussieCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, April 28, 2014
Dear Guest
Thank you for staying with us during your recent trip to Kuala Lumpur. I am disappointed to note that you had an unpleasant encounter with our internet service. All your comments have been noted and looked into immediately. We would like to thank you for your constructive comments as it is only through them that we are able improve our services to our guests. I certainly hope that you would accord us another opportunity to prove our services to you again in the near future. As you have stayed in our hotel before, I would appreciate that you please email me at rosemarie.wee@shangri-la.com and let me know when you are next visiting Kuala Lumpur. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 26, 2014

Took the decision to book the Shangri-La for our one night in KL knowing we would be arriving after a week in beach huts and rain forest accommodation. We were not disappointed. Despite turning up looking like we needed a good shower the front of house staff were polite, efficient and helpful when checking us in.

One in our room we found it was small yet very well appointed with a couple on nice, and most welcome touches - water, fruit etc. As expected the room was spotlessly clean and well appointed. After one week of barely usable showers the Shangri-La provides a huge, powerful and hot shower. Exactly what we wanted.

We didn't eat in the hotel as we had other plans, nor did we use any spa or pool facilities.

A wonderful nights' sleep in a big comfortable bed which can be best described as a CLOUD. The biggest problem you will have is motivating yourself to get out of it in the morning.

Would happily use other Shangri-La hotels based on our experience in KL.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SMW977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2014

Friendly, efficient, accomodating and professional house keeping and front desk staff. Clean and spacious room and well equipped gym. Central location with low noise level. Well equipped business centre.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank purplexcabbage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolangatta, Australia
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 25, 2014

This Hotel is very very nice: the food (curry laksa is a must to try) is one of the attractions and a big part of the reason for a second visit from our family. It is right in town and the staff a super efficient. There are many business folk staying here. Somehow this detracts from my holiday experience; I feel underdressed in my shorts when there is a guy in a tie at the next table. Additionally if you go down for a shandy in the evening be prepared for those that enjoy cognac and good cigars at the next bar stool.
The bit that I really find incredibly annoying is that both stays there has been a 'significant' (900 MYR) this time charge put on my credit card IN ADDITION to the actual charge for the room and sundries. This is later reversed, however takes some time (up to a week). As I write my card has both fees on it. This has been the case both times I have stayed at this hotel. (Other Shangri-la hotels reverse the charge within hours).
If you are prepared to give them a short term loan, it is a nice hotel, but I don't think I will do it a third time....

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review, April 30, 2014
Dear Guest
Thank you for staying with us during your trip to Kuala Lumpur. Thank you for your kind review too. We have taken note of your comment regarding your unpleasant encounter regarding the credit card charges. Please be rest assured that this has been looked into and we look forward to another opportunity to prove our services to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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