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“Excellent”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed November 5, 2013

Fantastic service as expected from the Shangri-La group. The exterior looks a bit dated now but decked out grandly inside. Good sized room and extremely convenient right in the heart of the city centre.

Stayed: October 2013, traveled as a couple
2  Thank Tze Yang C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,878 - 3,884 of 7,171 reviews

Reviewed November 5, 2013

My wife and I Stayed at Shangri la for 5 nights, firstly on check in they were made aware that it was our 10th wedding anniversary and the desk staff presented by wife with a bunch of red roses which was very nice. They then offered us a room upgrade to a suite on the 19th floor which was about £80 extra per night so we took it and we were not displeased. They even supplied us with an anniversary cake and fresh fruit every day

The size of the room was unbelievable, it had a kitchen, lounge, huge bedroom with a huge double bed with 2 flat screen televisions and the bathroom with a huge walk in shower. You got complimentary drinks in the bar area on the 2nd floor from 5pm till 7pm with unlimited wines, spirits and food also.

The choice at breakfast time was great, there was so much to choose from you were spoilt for choice and there was something for everyone.

We also had a meal in the one of many restaurants (Shang Palace) and it was great and they also gave us a surprise cake with the dessert as it was our 10th wedding anniversary .

The staff are very polite and all of them say hello to you, they are immaculately turned out. Overall I would highly recommend the Shangri la to any person who is travelling to Kuala Lumpur it is a fabulous hotel.

  • Stayed: October 2013, traveled as a couple
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1  Thank LONGHAULFLIERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

A further nice stay with the professional staff and excellent housekeeping. Room service was effective when used and delivery fast and accurate. Thanks to Horizon Club staff for their attentive service as ever. I could not think of anything to be improved..rare for me!

  • Stayed: November 2013, traveled on business
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1  Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

I was supposed to stay at another hotel in KL but received email confirmation a couple of days prior to my stay that they had stuffed up the booking and I was left searching for another hotel.

Well, wasn't that a blessing in disguise as I ended up at the wonderful Shangri-La hotel!

Everything was perfect, I had a very comfortable room, huge bed, fluffy robe and a bathroom with mood lighting which makes for some pretty awesome bubble baths! The room service breakfast was HUGE and could have fed several people, I did feel a bit embarassed leaving so much food behind.

Petronas towers are within walking distance, monorail stop 2 minutes walk down the road and only 2-3 stops to great shopping. As a married girl spending a night by herself in KL with her husbands platinum visa card, what more could you ask for?

  • Stayed: September 2013, traveled solo
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1  Thank nalevde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Recently, My husband made reservation at Shangri La for our anniversary. It was such a pleasant surprise because i heard so much good reviews abt this hotel but,never had the chance. Our stay was definately a memorable time. And, now its goin to be a yearly celebration at Shangri La. The staff was very attentive to our needs.even when our room door key was faulty.the maintenance man came to rectify the problem quickly.room service was prompt. Housekeeping ensure our room were clean. One particular incident that i remember was how sincere and friendly Shangri La staff made me feel so pampered and well taken care of.

Room Tip: Look for for promotions in hotel websites.if u have extra budget, try the Executive Suite, corner, h...
  • Stayed: November 2013, traveled as a couple
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Thank kaiulan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

Checked in very late in the night 2.30am and the check in was effortless !! Though I had not made a request for a smoking room before arrival, but was offered a smoking room the next day. Hotel is centrally located within walking distance from KL Tower and Petronas and major shopping and entertainment areas. Breakfast was excellent, especially the best croissants I have ever had in my life !! Staff members are very good and helpful.

  • Stayed: October 2013, traveled with family
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1  Thank Ajay1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Every time we visit KL we stay in a different, top-end hotel to experience their facilities and service. This was our first stay in the Shangri-La and we weren't disappointed. The facilities were first-rate and the service was excellent. We used room service several times and without doubt the items were brought to us PROMPTLY and with grace. The manner of the staff is unfailingly polite and deferential and that certainly adds to the pleasure of the stay. I never cease to be amazed at the rudeness of some guests who inspite of polite treatment act in a totally dismissive and demeaning way to the wonderful staff working at this hotel. It speaks volumes for their warped and totally misplaced sense of entitlement.
We had a room on the 3rd floor on the corner facing the Am Way centre and while we wondered about the view from a higher floor, our view was of lush greenery and I'm pretty sure it was hugely preferable to roof tops from a higher floor.
All in all a wonderful stay in this hotel and I would unhesitatingly recommend it to anyone.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank starryjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: $116 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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