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“Great Hotel”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 350 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed September 3, 2013

A very well located property with spacious rooms. The staff at the reception, the front lobby, the dining were all terrific and very helpful. Breakfast and lunch at the Lemon Grass Cafe is out of this world. Though the traffic around the hotel is heavy, the monorail stop is hardly 100 meters away.

  • Stayed: June 2013, traveled with family
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3  Thank PankajAhuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,302 - 4,308 of 7,410 reviews

Reviewed September 3, 2013 via mobile

The rooms were huge and clean. The breakfast buffet were served fresh with a lot of variety. The pastries were excellent. The hotel is near almost anywhere. Walking distance to malls. There is also a great view of petronas towers from the hotel. Food and nightlife is a stonethrow away.

  • Stayed: October 2012
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1  Thank Zippyfilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

I chose this hotel based on reviews written here. I can understand why it is rated so highly. Great location, friendly staff, nice rooms and very good service. Breakfast is impressive as is everything about this hotel. The pool could have been nicer, but the pool area staff provide excellent service. I also used the beauty salon and the Spa. I was happy with all the facilities and very impressed with the atmosphere. Staff here are very well trained in customer service. We stayed 11 nights and it was a treat. I will definitely return to this hotel on future visits to Kuala Lumpur.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank sandq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Quality of staff and service was outstanding..
A special than you to Sunny for making us so very welcome but not limited to all the other staff with names too numerous to mention .
We could not fault all that the Shangri La had to offer and we will definitely go back .
Looking for forward already to an encore .
T & M

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Lovemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Coming in hot and frazzled tourists, we felt awed by the lobby and its luxurious touches, but the personnel treated us like distinguished guests. Our room was comfortable and well-equipped, with a spacious bathroom and plenty of storage. It had the best lighting of any hotel I've stayed in. In the Lemon Grass Cafe the service was exceptional. One evening we asked the waiter if we could get a bowl of mixed fruit, which was not on the dinner menu. The chef came out and asked just how we wanted it made. It was big, beautiful, and tasty, and he came back to see how we liked it.

The hotel is convenient to two rapid transit stops. They are a good choice if you have far to go because Kuala Lumpur traffic is heavy and pedestrian crossings can be hazardous.

  • Stayed: August 2013, traveled as a couple
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1  Thank h2owitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Excellent location, and of very high standard I can't fault this hotel. The staff are polite and very helpfull whatever the time of day (or night). I would certainly recommend staying here. Very peaceful and relaxed atmosphere.

Room Tip: Choose either corner room or a view of the towers.
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  • Stayed: April 2013, traveled with family
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1  Thank Ivan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Location is very accessible... Transportation is available right at your door-step.. Staff are very attentive to attend to your individual needs...

Plans your special occasion well and relay it to Shangri-La staff whom will execute it with huge surprises, just to make your stay a very memorable one indeed..

In other words, please experience it yourself before you make any judgements based on hearsay from others...

Room Tip: Extremely comfortable beds provided for your night rest with plenty of space for maneuvering your wa...
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  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Muhammad Faizal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: $123 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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