Stayed here on the final leg of our 1st wedding anniversary in April and had a great stay. The room itself was nice and very clean, all the amenities you'd expect in a 5 star hotel, the bed comfortable and the bathroom modern and clean. Location wise just 2 stops from Bukit Bintang (or 1 if you walk in the other direction and get the next stop over), I think the monorail ticket from the nearest stop to Bukit Bintang was about 2 ringgit.
The staff were super attentive, the bell boy who brought our luggage to our room remembering my name every time he saw us walking through the hotel during our 6 night stay. Concierge were super helpful in giving directions and helping us get around and suggesting areas to visit when we told them what we wanted to do. The staff operating the taxi stand very helpful and friendly taking your details of what room you were from, where you were going, recording the cab number and telling the cab exactly where you wanted to go so as to not have the taxi tout you to go elsewhere and telling you how much the trip will cost.
I must give a special mention to Mr Thomas Yap, the Guest Services Manager. I fell quite ill the morning after eating at the Seafood Buffet in the hotel and once he discovered this (when housekeeping came by to do the room after turning them away a few times because we were still in the room due to my illness and calling housekeeping later that morning to change the bag in the bin as I had thrown up in it a number of times and the smell was not helping the situation Thomas was alerted) he called a number of times offering assistance and personally attended our room to check my condition and give us different food to help the situation, electrolyte drinks and offer to contact a doctor to visit the room. Being our last night in Kuala Lumpur and due to fly out the next day we were beginning to get worried that I wouldn't be able to fly so we eventually asked Thomas to organise the doctor to attended our room within half an hour. Thomas came to the room with the doctor and was present most of the time while the doctor was with us. He went over and above in his level of service and really took the time to assist as much as he could.
Aside from this we had a fantastic stay, enjoyed quite a few drinks (very reasonably priced too for a 5 star hotel) in the hotel bar being entertained by the amazing jazz band and enjoyed ourselves.
If we happened to visit KL again would definitely stay there.
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur