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“Come Experience 5-star Service Par Excellence”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed April 17, 2013

First stay here, over 3 nights and Shangri-la KL, triumphs over its local competitors in customer service, hands down, and matches the best hotels in the luxurious experience.

Arrival from KLIA by taxi costs about MYR78, fixed price taxi voucher obtained from the airport taxi counter. As we had booked a Horizon Club room, we were warmly escorted to the Horizon Club on the second level to have a more exclusive check-in. Luggage was handled professionally, and were not seen until we arrived in our room. The suite we had was luxurious in interior design, furnishing and amenities, at the top of the class.

Horizon Club lounge was one of the biggest I have experienced, with efficient service and high quality food provisions. The club also provides free DVD rentals for use in the room. Do allow some time to experience the state of the art gym and unisex spa, jacuzzi, sauna and steam room.

The most impressive bits for us, as you can read most of the others from the other reviews are: -
- excellent telephone request tracking system, whereby a shortage of delivery request was traced back to identify where something might have gone wrong
- one of the best and most consistent internal communication systems amongst staff for optimal delivery of the best customer service experience
- genuine and warm hospitality everyday we are there, from the time of arrival, in the club lounge to departure.

We want to especially thank Ms Sarvinder Kaur for her diligence in providing one of the best customer service experience we ever encountered.

P.S. Always allow ample time if catching a taxi to the airport, because the central location of the hotel, whilst great to be in the heart of the city, can be a bit of a traffic havoc, especially around peak hour traffic and rain. We were caught in traffic for 1 hour after leaving the hotel, before hitting the highway to the airport.

  • Stayed: April 2013, traveled as a couple
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3  Thank Kenny_Cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,583 - 4,589 of 7,276 reviews

Reviewed April 17, 2013

Stayed in Kuala Lumpa for a couple of days before moving to Borneo. When we arrived at the hotel we were offered a upgrade which included a better room, afternoon tea with cocktails at a really reasonable price. We took the upgrade thinking we would be given a couple of sandwiches and one cocktail for half hour in the afternoon but we were so wrong. They laid out a lovely buffet from 2 until about 6 which was continuously restocked. The waiters would come over and ask if you would like another cup of tea, cocktail ect. The staff in the hotel were really friendly and helpful. The pool area wasn't massive but nicely done and our room was lovely. Breakfast was amazing. All in all a brilliant hotel

Room Tip: Ask for any promotions they have as soon as you arrive
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  • Stayed: March 2013, traveled as a couple
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1  Thank Dilz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

This hotel is a beauty, completely authentic. Located in the heart of Kuala Lumpur, it has panoramic views of KL. Our gorgeous bedroom was on a relatively low floor (7th?) but we looked out on the lovely hotel pool area and some of KL's beautiful buildings.
From the luxurious lobby-lounge area you can see the beautiful Petronas Towers. Cocktails are creative and delicious. The service is amazing. Breakfast (buffet style) is the likes I've never experienced before: fit for royalty. We found ourselves spending a good hour or so languishing over the hundreds of enticing choices of foods, all fresh, all delectable.
I wish we could have stayed longer! This kind of service does not exist in many western countries. Simply a dream come true.

  • Stayed: July 2012, traveled with friends
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1  Thank Altrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

stayed here many times before. Even had my wedding here. The service and rooms are way above any other hotel in KL with the exception of maybe the Mandarin Oriental. The rooms are very very well appointed and luxurious. Had the use of the bridal suite with adjoining walk in wardrobe and living room. Couldn't have asked for more.
There were some complaints about the event planning for the wedding but personally, I enjoyed every minute of my stay there.

  • Stayed: April 2013, traveled with family
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1  Thank Luqman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

A lovely hotel - very grand entrance and kept beautifully. The rooms are well furnished and deserve the high reviews as do the staff who are very helpful. The pool is an oasis in the centre of this busy town. The breakfast selection is amazing and we had no problems with service. i would not hesitate to choose this hotel again.

Room Tip: A high room
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  • Stayed: April 2013, traveled as a couple
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2  Thank Maxamillain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

Mother and 19 year old son staying for a few days and we didn't want to leave. Obviously a diverse mix of guests to cater for but they just get the balance of superb service without being pretentious. Stayed in many luxury hotels around the world but my first stay in a Shangri-La, it wont be my last. Great variety of restaurants, all impressive and good value for money.
Used most of the facilities and can't fault a thing, cant wait to return.

Room Tip: Upgrade to the club level if you enjoy afternoon tea and cocktails.
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  • Stayed: April 2013, traveled with family
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2  Thank fitstogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

My stay in Shangri-LA, KL is one of the best hotel experiences I've ever had. Everything was perfect - beautiful, extravagant, friendly and best of all, it was good value for money.
It really should satisfy even the most demanding hotel guest.
Breakfast was amazing, beyond expectations, the room big and clean with fresh fruit every day and even the hotel shampoo was gorgeous (I normally don't use the shampoos provided by the hotels, but this time I did). The staff was super friendly and the lobby smells of fresh flowers.

We upgraded to Horizon Club and it was well worth the money. (I don't remember the extra cost, but I remember thinking it was the right choice we made!) - this meant that we had access to a great buffet in the afternoon, a considerable selection of homemade cakes and sweets, snacks, tea, coffee and wine & drinks. For this reason, we ended up spending more time in the hotel than in the city :)

I really recommend this hotel to anyone who wants to enjoy, relax and have a good stay in KL whether for business or just pleasure.

  • Stayed: April 2013, traveled as a couple
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4  Thank Christel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range: $117 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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