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“High expectations and did not disappoint!”

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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
194 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“High expectations and did not disappoint!”
Reviewed January 16, 2013 via mobile

Stayed here based on the good ratings and everything in the hotel was perfect! Very comfortable beds and nice bathroom facilities (including Japanese style toilet and huge shower). Nice touches include free fruit and bottled water in room, and very good free wireless (unlike some hotels where wifi is spotty). Pool is nice and food is pretty good quality, though expensive as you'd expect in a hotel of this caliber. Not so good things: the intersection outside the hotel is horribly busy, so difficult for friends to come here to meet. Also a prostitute area is right across the street, so a bit strange to walk there at night.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 55xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,880 reviews from our community

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Rating summary
  • Location
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  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,423)
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English first
Tokyo, Japan
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 16, 2013 via mobile

Our stay at KL was short but enjoyable due to the good service and facilities of Shangri La. The concierge was very helpful in organizing our 20 hours in KL to see the most including the Batu Caves
Check in and out was easy and expedite with the friendly staff
The water and fruit in the room were very welcomed after a long flight
We would definetely recommend the Shangri La and go back when in KL.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eriglezv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati Philippines
Level Contributor
163 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed January 16, 2013 via mobile

My family of 6 decided to go to Kuala Lumpur for the New Years break and chanced on a great package offered by this hotel.

It is conveniently located within walking distance to the Petronas Towers. Service was efficient and friendly...we were whisked to the Horizon Club for hassle free check in. We were upgraded to adjoining rooms with a suite - appreciated that as the hotel took out the living room sofas and put the extra beds there. Lots of space, privacy and toilets. Breakfast was the best part of this stay. Wide range of local, Chinese and international selections all delicious. The gym was big with wide selection of exercise equipment.

If you can, opt for the Horizon Club. Besides the room upgrade amenities (L'Occitane products, Nespresso machine) you also get access to free flowing drinks and snacks in the club floor. It was quite busy though as the hotel seems very popular with young families. One improvement would be the quicker replenishment of the food there. Otherwise it's a great amenity that we enjoyed.

Free shuttle takes you to some of the popular shopping areas though these can be reached on foot too.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KimberlyGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
234 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed January 16, 2013

Only stayed there for one night, which is a shame. Such an amazing place with a great service. Room was very spacious, very comfortable bed. All what you need in a room was available.
Extremely helpful staff at the hotel. Breakfast was like a little heaven place with a great choices.
Hotel location is great, very close to the train station, only couple minutes of walk.
I would highly recommend to try this experience.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molodaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 15, 2013

Stayed in January for a business trip and had a really enjoyable stay. Was upgraded to a Suite (Thank you very much!!) and truly enjoyed the full amenities, warm and friendly service etc. Though something happened during the housekeeping session, the service recovery was heartfelt and sincere. We were also given late check out as we had a late flight back. The room was cosy, very clean bathroom, nespresso machine and printer in the room. Bed was really comfortable and air-con temperature was responsive and comfortable. As for breakfast, it was a huge spread and delicious. My only comment was that the hotel looked really tired from the outside but do not let that fool you.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Starvega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 15, 2013

The Shangri La hotel is by far my favorite hotel in Malaysia. From the amazing Service from the bellboys and greeters when you arrive, to the amazing location and professional check in staff, if you have never visited Kuala Lumpur and want an amazing experience stay here.

There is ultra fast wifi, a large exterior pool, a huge gym, a spa, and when you make it to the gym changerooms there is a dry sauna, steam sauna, and both a hot and cold jaccuzi / spa. Seriously this free area of the changeroom is HUGE and never many people!

The breakfast buffet (and buffet restaurant in general) is simply amazing, with so many options, Indian, Chinese, Malay, Western, Japanese, that you will never eat the same thing twice. There is an interior and exterior seating area at this restautant.

The lounge is a great place to relax with a view of the exterior gardens, and there is a also a smoking section here. Surprisingly, this lounge is so well ventilated that you can't smell any smoke in the non smoking section. An extensive wine and drinks list is available here, and this place has excellent live music during the later evenings.

Room Service is amazing, and if you order the American breakfast good luck finishing it I just couldn't do it! If you stay on the club level you also get access to daily snacks and drinks which are complementary, and a 4 PM check out time/

Best part is they are opening a Shangri La in Toronto. Can't wait to visit!

Room Tip: Ask for the club level to get all the extra goodies (snacks and drinks)!
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sasha_le_voyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 14, 2013

Me and my husband came for dinner,and have some drink at second floor of the hotel,good service,good food,everything is excellent.Next time when me and my husband travel to Malaysia we're will come here again.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sophie T A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
Reservation Options:
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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