We took the fixed-rate (coupon, RM 75) taxi from KL International Airport to our hotel. No hassles, no worries. Nice! The hotel is in the Golden Triangle, close to several landmarks like the Petronas towers, Pavilion and KLCC shopping centers which are within walking distances. The monorail station is only a few hundred yards to the west providing easy access to shopping centers and touristy sites. Beware the motor bikes and scooters especially those who choose to drive on the sidewalk and make you scamper. The traffic lights at pedestrian crossings are very short and you have to really haul your butt to make it across in time.
The hotel lobby is incredibly beautiful and all the flower displays have REAL flowers! All's well!! Check in was fast and my wife appreciated the nice gesture of the half dozen roses presented by Marlya Johari, Service Manager-front office. When we inquired about an upgrade to Club level the incremental rate was US $100 per day. Thanks but No thanks! No worries as we can buy our bottles of wine and our breakfast items at the Lemon Garden 2 GO next to the lobby for a fraction of that. By the way, all the breads and pastries here are discounted 50% after 6 PM. When I went down at 5:45 the counter was covered with trays full of breads and pastries "reserved" by the early "birds" that had been there for nearly two hours. Get there earlier, if you are interested.
Our room was one half of a half circle of a bump out at each corner of the building. We could see one of the Petronas towers and the main avenue (Sultan Ismail) in front. The room is small but very serviceable as it had a work desk and chair, an upholstered armchair and a king/queen bed (it was bigger than a queen but smaller than a king) and a snack table with a plate of fruit waiting. Excellent!! The room has pretty much everything, a flat screen TV but limited channels, plush bathrobes, slippers, 4 bottles of complimentary water and a large bathroom with standard toiletries (not the brand name my wife expected/was promised on the hotel website). NICE!! But the carpet was old and showed its age, as did the paint on the windowsill. The tea and coffee service has a kettle, several tea bags and instant Nescafe, for heaven’s sake! When even 4-star hotels provide good quality coffees and coffee makers Shangri-La stands out as if the accountants are running the show. (As a professional in accounting and decision-making I assure you that this is not a compliment.) When we would return to our room we would find the fruit plate and the water bottles replenished and the bed turned down. Incredibly great service! Much appreciated!
We used the fitness center every morning except one and were very impressed. There are stair steppers, treadmills, recumbent bikes, straight up bikes, mats, a boxing room with a punch bag and boxing gloves etc., free weights and weight machines for all kinds of exercises even for those muscles you did not know you had. The attendants would place folded towels and a bottle of water at pretty much all the treadmills and similar machines. Super!!
Our last morning we had breakfast at the Lemon Garden. The offerings are truly world class. Excellent. But the table service was slow to pick up dirty dishes and serve extra coffee such that I had to flag several people to get attention. Our 4-star serviced suite hotel people in Hong Kong could teach the wait staff a thing or two in this regard.
When we checked out there was a charge of RM 5 for a local call. The clerk explained that it was a flat charge for any local call (supposed to be free) that uses a TOLL FREE number. I was flabbergasted but the charge stuck. The amount is very small but it is not befitting of a hotel with a claim to 5 stars to use chicken poop pricing practices. Overall we enjoyed our stay at the hotel but have a few nits to pick and conclude that Shangri-La has a ways to go before it can rise up to the level of Kempinski or even Intercontinental.
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur