I decided to surprise my husband with a one-night stay at Shangri-La as a treat for our wedding recently. It was one of the best decisions I’ve ever made. Having stayed just the previous week at another 5-star hotel in Singapore, I couldn’t help but compare the two. Our experience at the Shangri-la KL was far better in many aspects.
It started with the warm reception the minute we entered the hotel. There is always someone there to greet you and make sure you are attended to. I booked a Horizon Club executive room, so after leaving my luggage with the concierge, the staff who greeted me personally led me to the Club lounge for check-in. Check-in was a little delayed but early on the staff was able to foresee this, and they immediately ushered us into the lounge for a welcome drink to wait while we were being checked in. The wait was well worth it because we got upgraded to a Premium Selection Suite (high floor, KLCC view and smoking room for my husband) as we were newly-weds! We stayed for the afternoon tea which came with the Club privileges.
When we went to the suite, our luggage was already neatly placed in the walk-in closet. Needless to say, we were extremely impressed and overwhelmed with the opulence of the suite. It was spotlessly clean and the décor and lighting was perfect. The attention paid to detail was superb - shortly after arriving in our room, a staff came to deliver a tray of cupcakes and chocolates for us, which was a lovely touch, but we didn’t expect that later, on top of that, a front desk officer Marlya would deliver a bouquet of flowers for me and another box of chocolates as a gift for our honeymoon. These small gestures really made a huge difference to our overall experience.
The Club’s evening cocktails seem to be very popular with the Horizon Club guests as it was almost full house when we were there, but everyone always manages to find a table. The array of delicious finger food and drinks for both the afternoon tea and evening cocktails are wide and filled our stomachs well. The ambience at the Club lounge was really cozy and comfortable – we could stay there all day. Staff was excellent – extremely attentive but discreet. Breakfast here was also superb, despite the smaller range of food variety compared to the Lemon Garden cafe.
We were planning on going for a swim but found the pool area rather un-inviting. The staff there were superb as always but the pool itself was dated and plain-looking. There also didn’t seem to be much privacy. So we opted to use the indoor Jacuzzi and sauna instead. These were separated for men and women though, so we couldn’t spend the time together as a couple. The jacuzzi was a little dated.
Location of the hotel was good – The Weld shopping mall has Watsons’ and Guardian for toiletries and personal items, ATMs were available at Hap Seng, and our dinner was at Hard Rock Café. KLCC and Pavilion were both 5-10 minute walks away.
All in all, my short stay at the Shangri-la KL was fantastic. Service can be a little slow, but your requests do come in the end and the graciousness of the staff more than made up for it. My husband was definitely very pleasantly surprised and I didn’t want to leave!
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur