We stayed at this hotel with my son who is 1 year old and from the moment we checked in to the moment we checked out we were treated so well and enjoyed ourselves so much we want to go back to KL just for this hotel.
We were very looked after by the Front Desk Manager, Patrick- we cannot express how helpful and professional he was with every aspect of our check-in. We were granted a complimentary upgrade also to a suite, which was amazing considering it gave us so much more space with our son always running around.
The buffet in the mornings was second to none. every single pallet was catered for with a huge selection. The staff were all friendly and kind and despite it being a fairly large hotel, it still gave a feel of being intimate and operating for the enjoyment of the customer, rather than seeming to be only a business.
I didn't rate KL as a city- but if i ever want to go for a relaxing and enjoyable holiday i wouldn't think twice of checking into the Shangri La and not leaving the building because there is no need to- your needs are completely catered to.
- Official Description (provided by the hotel):
- Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more less
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- Also Known As:
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur